REMOTE IT Operations Support Coordinator

Job Type: Full Time

Hours: 9 AM- 6 PM EST

Salary: $45,000-$55,000 Yearly CAD

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers reputed company the reputed company United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary

Reporting to the Manager of reputed company Improvement & Operations Support, the Operations Support Coordinator will be responsible for providing administrative and analytical support to the Technical Services department. This is a pivotal role, serving as the backbone of the department by providing support across a wide range of areas, including data analysis, problem-solving, and HR-reputed company tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes. ● Utilize reputed company reputed company extensively, including pivot tables and data analysis tools, to generate reports and insights for the department. ● Conduct detailed data analysis to identify trends and opportunities for process improvement. ● Manage and ensure compliance with standard Payroll and Timekeeping processes. ● Liaise with internal and external stakeholders, maintaining professional communication at reputed company times. ● Assist with special projects and reputed company tasks as assigned, demonstrating flexibility and a willingness to take on new challenges. ● Maintain confidentiality and discretion while handling sensitive information and documents. ● Proactively identify opportunities to streamline processes and improve efficiency reputed company the department. ● Create and maintain department policies, organization charts, and other reputed company documentation. ● Support HR-reputed company functions, such as recruitment assistance, onboarding coordination, and employee record maintenance, as needed. ● Participate as a team member on reputed company reputed company improvement assignments and projects as needed. ● Complete other administrative tasks as requested.

Education and experience

• A university degree or college diploma in business administration, operations management, or equivalent experience. ● One to three years of reputed company experience in operations, administration, or a similar support role.

Required skills and qualifications

• Advanced proficiency in reputed company reputed company (pivot tables, data analysis, and reporting) and reputed company Workspace. ● Strong analytical skills with the ability to interpret data and provide actionable insights. ● Excellent problem-solving abilities and independent decision-making skills. ● Strong organizational skills with the ability to manage multiple tasks effectively. ● Excellent written and verbal communication abilities. ● Attention to detail and ability to apply common sense to work situations. ● Ability to multi-task and adapt quickly to changing work conditions in a fast-paced environment. ● Self-motivated with excellent time management and initiative. ● Experience in customer service or administrative roles.

Preferred Qualifications

• Experience in a call center or operations environment. ● Experience with HR-reputed company initiatives, such as recruitment and onboarding, is an asset.

Originally posted on Himalayas