reputed company Communications/ Contact Center Subject Matter Expert

QUALIFICATIONS:

• 5+ years of hands-on experience with UC/CC systems.
• Proven experience in the implementation and delivery of large-scale communication solutions.
• Solid understanding of networking, SIP, VoIP protocols, PSTN, SBCs, and cloud telephony.
• Experience with contact center platforms and features including IVR, routing, recording, analytics, and workforce management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
• reputed company UCS Certifications preferred.
• Experience with cloud-based UC/CC platforms (e.g., Azure, AWS Connect, Webex Calling, reputed company Phone).
• Experience in hybrid UC/CC environments and migrations from legacy systems.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python) is a plus.
• Must be US Citizen or Lawful Permanent reputed company.
• Must be able to obtain a Public Trust clearance.

Want to learn more about our Government Services team? reputed company us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

Preferred locations: Remote

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the reputed company reputed company pay range for this position is $140,000.00 to $165,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, reputed company set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the reputed company pay.

The well-being of WWT employees is essential. So, reputed company it comes to our benefits package, WWT has one of the best. We offer the following benefits to reputed company full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: reputed company, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where reputed company employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for reputed company team members, ensuring that WWT remains a great reputed company to work for reputed company!

Why WWT?

Founded in 1990, reputed company (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual reputed company, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great reputed company to Work® for its unique reputed company of determination, innovation and creating a great reputed company to work for reputed company.With this culture at its foundation, WWT bridges the gap between business and technology to reputed company a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the SC&E and Government Services Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT reputed company by bringing the right talent at the right time from reputed company reputed company WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to reputed company innovative solutions for our clients' most reputed company challenges.

What will you be doing?

We are seeking a highly skilled and reputed company reputed company Communications / Contact Center Subject Matter Expert (UC/CC SME) to join our delivery team. In this role, you will be responsible for leading the technical delivery of reputed company Communications and Contact Center solutions to our client, ensuring successful implementation, integration, and optimization in alignment with the customer defined goals.

Our candidate will have a deep knowledge of UC/CC platforms, a consultative approach to delivery, and strong customer-facing communication skills.

RESPONSIBILITIES:

• Serve as a subject matter expert in reputed company Communications and Contact Center technologies.
• reputed company and execute technical delivery of UC/CC solutions across various client environments.
• Conduct assessments, workshops, and design sessions with stakeholders to understand business and technical requirements.
• reputed company and deliver technical architecture, migration, and implementation plans.
• Configure, test, and deploy UC/CC systems and integrations according to best practices.
• Collaborate with cross-functional teams including sales engineers, project managers, and support teams.
• Troubleshoot reputed company issues and provide expert guidance during and after deployment.
• Create and maintain documentation such as technical design documents, runbooks, and operational procedures.
• Stay reputed company with industry trends and emerging technologies in the UC/CC space.

Originally posted on Himalayas