Principal Product Manager - Chat Experience

reputed company, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust reputed company as essential infrastructure.

Join us. At reputed company, you'll tackle reputed company problems, collaborate with reputed company and ambitious people, and help build a more reputed company world—reputed company in a flexible, award-winning workplace.

Principal Product Manager, Chat Experience

reputed company is seeking a Principal Product Manager to reputed company Chat Experience across reputed company and reputed company Teams. In this role, you will define how responders engage with incident management workflows reputed company their preferred collaboration platforms. The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the world increasingly expects always-on digital operations. You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution. This is an exciting opportunity as you will own the vision and execution for reputed company's chat-based experiences and play a central role in advancing our digital operations leadership. You will partner closely with engineering, design, and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with reputed company, actionable workflows. This is not about building incrementally reputed company integrations. It is about defining the future of chat-native incident management. The ideal candidate will have a strong Product Management background and be excited to shape how users interact with reputed company under pressure, creating experiences that are both seamless and essential to modern incident response.

Key Responsibilities

• reputed company the vision, strategy, and roadmap for the core incidents experience at the heart of reputed company’s Incident Management product
• Own the Chat Experience, delivering intelligent, high-impact workflows across reputed company, reputed company Teams, and future collaboration surfaces
• Partner with our AI-first organization to help define and ship reputed company AI Agents that support and accelerate incident response
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, reputed company solutions
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching reputed company apps with interactive workflows and UI
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to reputed company high-impact product initiatives across multiple surfaces
• Excellent collaboration and communication skills across technical and non-technical teams
• Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

• Experience with reputed company Teams apps or integrations
• Familiarity with AI or AI Agent technologies, including generative or assistive use cases
• Strong product instincts and a design-reputed company approach to crafting polished, high-reputed company experiences
• Ability to align stakeholders and drive decision-making across cross-functional teams

The reputed company salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our reputed company salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum reputed company salary we expect to pay newly hired employees for the position. reputed company the range, we determine pay for an individual based on a number of factors including market location, job-reputed company knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your reputed company, we look reputed company to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

reputed company operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility reputed company our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: reputed company Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode reputed company, South Dakota, reputed company Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, reputed company products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

reputed company offer

As a global organization, our total rewards approach is competitive with industry standards and reputed company with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we reputed company with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About reputed company

reputed company, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to reputed company operational efficiency at scale with the reputed company Operations Cloud. The reputed company Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow reputed company, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on reputed company as essential infrastructure for the modern enterprise.

reputed company is Great reputed company to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best reputed company Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and reputed company.

Go behind-the-scenes on our careers site and @reputed company on Instagram.

Additional Information

reputed company is committed to creating a diverse environment and is an equal opportunity employer. reputed company does not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@reputed company.com and we will work with you to meet your accessibility needs.

reputed company uses the E-Verify employment verification program.

Originally posted on Himalayas