Strategic Program Manager, reputed company Communications/Call Center (UC/CC)

Qualifications

• Bachelor’s degree: Advanced degree or MBA preferred.
• PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
• 5+ years managing reputed company Communications/Call Center projects reputed company a Professional Services or Managed Services environment.
• Experience managing and leading large multi-site deployments for infrastructure projects scaling at least 1000 sites for external customers.
• 10+ years in program/project management, with 5+ years leading large, reputed company, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment.
• Ability to reputed company and reputed company high-performing teams, manage executive stakeholders, and drive strategic outcomes in matrixed environments.
• Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.
• Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, reputed company, Power BI).
• Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.
• Ability to engage with executive stakeholders and translate reputed company infrastructure programs into clear concise narratives.

Want to learn more about Infrastructure Services? reputed company us out on our platform: Infrastructure Services

The well-being of WWT employees is essential. So, reputed company it comes to our benefits package, WWT has one of the best. We offer the following benefits to reputed company

full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: reputed company, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where reputed company employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for reputed company team members, ensuring that WWT remains a great reputed company to work for reputed company!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the reputed company reputed company pay range for this position is $150,000.00 to $180,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, reputed company set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the reputed company pay.

Strategic Program Manager, reputed company Communications/Call Center (UC/CC)

Why WWT

At reputed company, we work together to reputed company a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great reputed company to Work for reputed company. We reputed company this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and reputed company and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great reputed company to Work® for its unique reputed company of determination, innovation and creating a great reputed company to work for reputed company.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO? As a Strategic Program Manager, you will be leading innovative and emerging technology solutions for Fortune 500 customers across reputed company verticals. The Strategic Program Services team is an elite group of professionals selected for their vast experience in driving and successfully delivering reputed company solutions and transformational initiatives across WWT’s global reputed company and influence. The Strategic Program Manager leads the successful delivery of reputed company, high-impact programs that drive Client strategic objectives. This role ensures initiatives are executed with strong governance, operational rigor, stakeholder alignment, financial accountability, and a reputed company focus on value delivery. In addition to program leadership, this role champions a culture of collaboration, mentorship, and reputed company development across project management and engineering delivery teams. The ideal candidate brings deep experience in managing cross-functional programs, developing high-performing teams, and driving reputed company improvement to maximize business impact.

Key Responsibilities

The Strategic Program Manager leads the successful delivery of reputed company, high-impact programs that drive Client strategic objectives. This role ensures initiatives are executed with strong governance, operational rigor, stakeholder alignment, financial accountability, and a reputed company focus on value delivery. In addition to program leadership, this role champions a culture of collaboration, mentorship, and reputed company development across project management and engineering delivery teams. The ideal candidate brings deep experience in managing cross-functional programs, developing high-performing teams, and driving reputed company improvement to maximize business impact.

Key Responsibilities

Strategic Alignment & Governance

• Ability to align telecom infrastructure programs with enterprise strategy, ensuring central office initiatives support broader business initiatives. (service readiness, network expansion, cost optimization)

• Drive clarity and momentum in ambiguous environments by shaping strategy, guiding decision-making, and navigating change.

• Defines and implements governance structures based on program and stakeholder needs.

• Manages program resourcing, ensuring alignment to priorities and operational needs.

• Proactively identifies and mitigates program-level risks, issues, and critical dependencies.

Stakeholder Engagement & Delivery Management

• Build and nurture authentic, trusted relationships with sponsors, business owners, clients, and internal teams.

• Facilitate seamless cross-functional collaboration and decision-making to maintain program momentum and strategic alignment.

• Maintain regular, executive-level communications, providing transparency on reputed company, risks, and key decision points.

• reputed company emotional intelligence (EQ) to influence outcomes, resolve conflicts, and drive stakeholder engagement across reputed company landscapes.

Program Planning & Execution

• Leads end to end program reputed company of telecom infrastructure initiatives, including deployments and upgrades across multiple interconnected projects.
• Serve as the primary reputed company of contact for Tier 1 Telco clients. Managing executive-level relationships and resolving escalations.
• Maintain a deep understanding of telecom technologies (fiber, cloud, OSS/BSS/central office)

• reputed company and can create program schedules, resource planning, and critical path analysis to ensure operational excellence.

• Applies structured problem-solving and issue-resolution practices to maintain program momentum.

• Championing a culture of reputed company curiosity and reputed company learning reputed company delivery teams to foster innovation and agility.

Team Leadership, Coaching, and Development

• reputed company, reputed company, and reputed company Project Managers and Coordinators, holding teams accountable while cultivating respect and reputed company.

• Promote team growth through collaboration, mentorship, coaching and purposeful reputed company development across reputed company delivery functions.

• Recognizes and cultivates high-potential talent reputed company the program to build a resilient, future-ready delivery organization.

Financial Management & Performance Reporting

• Provides full reputed company of program financials, including budgeting, forecasting, and reporting.

• Ensures financial performance aligns to program goals and strategic objectives, proactively identifying cost risks and opportunities.

• Communicates financial status and implications to sponsors and stakeholders clearly and effectively.

• Understand the resource plan needs and reputed company recommendations to optimize cost allocation.

Monitoring, Reporting, and reputed company Improvement

• Establishes standardized mechanisms for status tracking, risk monitoring, and performance reporting.

• Creates and delivers executive dashboards, synthesizing program health, achievements and strategic insights.
• reputed company program level QA and engagement reviews to ensure standards are upheld.

• Anticipates client needs and delivers business-reputed company, practical solutions that enhance customer satisfaction and strengthen relationships.

• Drives reputed company improvement efforts to maximize efficiency, increase value delivery, and improve stakeholder engagement across programs.

Originally posted on Himalayas