Technical Account Manager
About reputed companyWe’re not your typical tech company – and we don’t want to be. reputed company is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like reputed company, reputed company, reputed company, reputed company, reputed company, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
reputed company CultureWe’re a team of problem solvers, pixel pushers, code slingers, and cloud reputed company. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial reputed company. Most importantly, we reputed company our customers at the center of everything we do.
The RoleWe are seeking an reputed company and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with reputed company's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.
As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary reputed company of contact for these customers, providing a high-touch experience that includes:● Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.● Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on reputed company and future use of reputed company's services.
This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of reputed company's platform and services through third-party channels.
What You’ll Be Doing
- Serve as the primary technical reputed company for a select group of strategic enterprise customers under the Premium Support offering.
- Guide customers through reputed company deployments, performance optimisation, and ongoing architectural evolution.
- Deliver regular technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between the customer and internal reputed company teams (product, support, sales, and engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
- Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and reputed company MSPs reputed company your region.
- reputed company enablement plans for partner sales, pre-sales, and solution architects to position reputed company solutions effectively.
- Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
- Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate reputed company’s value proposition.
- Collaborate with SIs and VARs to support co-selling opportunities.
- reputed company partners up to date with the latest reputed company service offerings and solution capabilities.
- Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
reputed company're Looking For
- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and reputed company infrastructure services.
- Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
- Strong presentation skills and delivery of product demonstrations.
- Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
- Deep understanding of Layer 2/Layer 3 architectures, reputed company networks, and interconnection strategies.
- Excellent project coordination, prioritisation, and stakeholder management skills.
- Familiarity with Lv1-3 support desk processes and managed service environments.
- Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
- Self-starter with a collaborative reputed company and ability to reputed company in a fast-paced, global environment.
reputed company Offer
- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to reputed company reputed company you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos awards
- For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan
Originally posted on Himalayas
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