German Speaking Command and Control Center Agent (7/24)

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements

• Processing of incoming service requests and incidents based on SLA via e-mail.
• Creation of ad hoc-reports
• Distribution of tickets inside the Service Desk team
• Backlog management (e.g. long-runner tickets).
• Escalation handling
• Event monitoring task in a 24/7 supporting team.
• Creation, coordination of IT Onboarding/Offboarding tickets
• Ensure necessary technical and process related trainings for new joiners.
• Administration of hardware assets
• Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
• Creation of SOPs
• Work closely with other IT teams to ensure timely and efficient resolution of service requests
• Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
• Handling basic L1 SAP tasks
• Ad-hock administrative duties.

  What qualifications you should have:

• Completed training as an IT specialist or professional experience
• High service and customer orientation
• Good language skills in German and English
• Good knowledge of current PC architectures and hardware technologies
• Quality and solution-oriented way of working
• Capable of working in a team, strong communication skills, resilient

What brings us joy:

• ITSM process skills
• Experience with ServiceNow
• Solid SAP knowledge

Benefits

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
• Gain insight into the defense and automotive industry
• Make use of the broad network with over 40.000 great colleagues worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work

Originally posted on Himalayas