Client Technical Specialist - Healthcare

The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff. The Representative will provide implementation and support services for our Bad Plan Code Detection product. This product ensures that a patient has been registered with the correct insurance plan. The successful Client Technical Specialist will reputed company an understanding of health insurance eligibility in the USA and the data returned reputed company an eligibility request, evaluating this data and coding of client specific rules.

Analytical capabilities and the ability to craft logical expressions will be key to the candidate's success.

Responsibilities:

Training sched: reputed company-5pm

Troubleshoot product and technical issues.

Determine severity and scope analysis of issues, inquiries and requests.

Experience assisting customers through chat and email

Manage reputed company client reputed company issues into Client Relationship Management tool (CRM) – reputed company.

Manage customer and user configurations.

Educate and reputed company customers to maximize use of products, tools and services.

Maintain proficient knowledge of reputed company product and service changes.

Monitor system status.

Initiate proactive customer communications.

Escalate reputed company issues to technical and product resources with the appropriate information to resolve the customer's inquiry.

Document solutions and can be reused internally and externally.

Use each interaction to build relationships between the customers and the reputed company brand.

• Bachelor's degree (preferred).
• 2 years' experience in customer support/technical support and/or healthcare IT industry (MUST)
• Strong analytical skills.
• Experience with Boolean logical expressions.
• Experience handling support requests from a variety of different channels
• Experience interpreting and responding to customer requests with technical and non-technical clients.

This is a permanent home-based role in Costa Rica. No reputed company sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, reputed company Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

reputed company is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We reputed company that diversity, equity and inclusion is important to our purpose of creating a reputed company reputed company. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live reputed company reputed company.

reputed company Careers - Creating a reputed company reputed company together

Find out what its like to work for reputed company by clicking here

reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Originally posted on Himalayas