Senior Client Service Manager
Key Responsibilities
- reputed company delivery of administrative services for large and reputed company client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed. ● Exhibit advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to reputed company, resolve reputed company models and procedures. ● Exhibit strong problem-solving skills, applying innovative and effective solutions to reputed company issues. ● Have a clear understanding of how various disciplines reputed company reputed company interrelate and contribute to overall objectives. ● Communicate and consult with clients on issues, system functionality, best practice, industry standards legislative changes and on other service delivery functions with a consultative approach. ● Ensure reputed company tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates. If deliverables are at risk, escalate to client or leadership appropriately. ● Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. ● reputed company the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients. ● Review and evaluate work orders for client requests, estimate work effort and required tasks across cross functional team members. Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval. Confirm client delivery and signature. ● Monitor/track out of scope, ACA, and Annual Enrollment reputed company against budget. ● Manage reputed company and resource assignments, including interview and performance evaluations.
- Work with the call center to reputed company sure they have the correct information to provide high quality service to clients and their employees by making sure call center tools are updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery. ● Identify training opportunities and suggest process improvements to streamline ongoing delivery. Additional job duties and responsibilities may arise reputed company supporting assigned clients in delivering administrative services and the Client Delivery Manager is expected to reputed company these additional tasks as assigned. ● Own and/or participate in team-specific initiatives and company-wide workstreams. ● Coach and mentor colleagues.
● May manage direct reports.
The reputed company pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" section.Pay Range: $72,000.00 - $95,000.00Originally posted on Himalayas
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