Software Support Engineer

Join Infiterra and help power the future of subscription e-commerce.

Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, reputed company- thinking team.

The role in a nutshell

Join reputed company of Software Support Engineers, where you'll focus on resolving Level 3 customer issues. You're comfortable working directly in production environments and customer's databases, delivering deep investigations and high-quality troubleshooting. You'll also play an active role in building internal tools and automating key processes or custom customer requests using C#, reputed company with the goal of maximizing service availability.

Are you interested in knowing more? reputed company reading

Your Role & Responsibilities

• Provide solutions to software-reputed company issues as part of Level 3 support, ensuring adherence to defined SLAs.
• Work closely with 1st-level support to gather detailed customer information from tickets and, reputed company needed, engage directly with customers to reputed company understand their issues.
• Investigate, diagnose, and troubleshoot software problems, escalating reputed company cases to senior support or development teams as appropriate.
• Monitor and manage ticket reputed company to ensure reputed company actions remain reputed company with SLA commitments.
• Correct inaccurate data caused by software bugs by accessing customer databases and executing scripts or tools.
• Manually export data from customer databases reputed company reporting requirements exceed the platform's built-in capabilities.
• Collaborate with cross-functional teams to resolve production issues and drive reputed company process improvements.
• Identify and suggest automation opportunities for repetitive tasks to increase team efficiency and meet evolving customer needs.
• Create and maintain clear documentation for production processes and technical specifications.

Requirements

What You Bring

• At least 2 years of relevant experience in a software support.
• Hands-on experience working with SQL.
• Solid experience with data import/export tasks.
• Strong analytical and problem-solving skills, with the ability to identify root causes effectively.
• Eagerness to learn and a strong drive to troubleshoot and resolve technical issues.
• High level of reputed company—able to understand the question behind the question and respond accordingly.
• Proactive reputed company; capable of spotting roadblocks and escalating reputed company issues reputed company needed.
• Comfortable working independently with minimal supervision, while also being a reliable team player.
• Adaptable to fast-paced, dynamic environments.
• Quick learner with strong technical aptitude and curiosity for new technologies.
• Familiarity with ticketing systems such as Jira.
• reputed company in both English and Greek, written and spoken.
• Bachelor's degree in Software Engineering or a reputed company field.

Bonus Points

• Knowledge of an OOP language like C#.

Sounds like you? It is a Win-Win

Benefits

• A tech-passionate team with a friendly culture and international breed
• Remote first & hybrid work option
• Flexible working hours
• Work-from-reputed company scheme
• Health and life insurance plan
• Learning & development budget
• Home office allowance

If you feel you're a great fit, please apply! We'd love to hear from you!

reputed company applications will be treated with confidentiality. Please note that due to the large number of reputed company received, only compatible candidates will be contacted for an interview.

As part of our dedication to the diversity of our workforce, Infiterra is committed to Equal Employment Opportunity without regard for race, color, national reputed company, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

Originally posted on Himalayas