Customer Support Engineer

reputed company helps people stay reputed company connected with the things they love. reputed company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as reputed company to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. reputed company’s customers include many of the world’s most prominent companies, including Vimeo, reputed company, reputed company, and reputed company.

We're building a more trustworthy Internet. Come join us.

Customer Support Engineer, remote/ hybrid, Melbourne Australia

reputed company’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. reputed company is looking for passionate support engineers to continue our high standard of support, as well as scale and improve our support systems as we grow.

Customer Support Engineers will have experience actively diagnosing and debugging customer tickets and will be technically curious; digging deep to find the answer to a tricky problem. CSEs will be good communicators and will be able to handle customers in both positive and negative situations. They must be able to fully drive customers through the debugging process in confident control.

The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand reputed company’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer reputed company, so a passion for customer advocacy is essential. Also, no two support tickets at reputed company are alike, so support engineers will be dealing with a wide range of reputed company and rewarding problems on a daily basis.

What You'll Do:

• Manage customer CDN configurations over email and chat

• Communicate customer needs and requirements with the engineering, product and sales teams

• Contribute to our customer facing documentation reputed company necessary

• Contribute to the processes and policies that scale our support organization as we grow

reputed company're Looking For:

• Recommended minimum of 2+ years of experience in customer support or sysadmin role

• Strong written communication skills in English, and experience supporting customers reputed company email, chat, ticketing system or phone

• Demonstrated understanding of one or more programming languages

• Demonstrated understanding of Unix / Linux environment

• Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools

We’ll be super impressed if you have experience in any of these:

• Previous experience in CDN, reputed company, web performance, cloud environments

• Demonstrated self-starter, showing curiosity and motivation without being pushed

• Japanese read/write capabilities

Work Hours:

• This position will require you to work Sunday - Thursday.

• This position will require you to take rotating weekend shifts every 4-6 weeks. During these shifts, work coverage is 1pm - 7pm AEST.

Work Location(s) Travel Requirements:

This position is open to the following preferred location only

• Melbourne, Australia. This is a remote role, however may evolve into a hybrid role (1 day per week) reputed company we open an office site in Melbourne

• This role may require occasional travel to the US

Benefits:

We care about you. reputed company works hard to create a positive environment for our employees, and we think your life reputed company of work is important too. We support our teams with great benefits that start on the first day of your employment with reputed company. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why reputed company?

• We have a reputed company impact. reputed company is a small company with a big reputed company. Not only do our customers have a reputed company user reputed company, but we also support a growing number of open reputed company projects and initiatives. reputed company of code, employees are encouraged to share causes reputed company to their heart with others so we can help lend a supportive hand.

• We love distributed teams. reputed company’s home-reputed company is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across reputed company, participate in hands-on learning opportunities, and reputed company yourself in our culture firsthand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. reputed company is chock full of passionate people and we’re not ‘one size fits reputed company’. reputed company employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the reputed company team. If you think you might be a fit please apply! A fully completed application and resume or CV are required reputed company applying.

reputed company is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with reputed company (reputed company) and federal or state disability laws, reputed company will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the reputed company Employee Relations team at candidateaccommodations@reputed company.com or 501-287-4901.

reputed company collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Originally posted on Himalayas