Intake Specialist I

reputed company is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, reputed company, and availability)

• Own It (Drive and ownership)

• Do the Right Thing (High reputed company)

• Be Positive (Great attitude and a can-do positive approach to challenges)

Join reputed company and reputed company a positive impact on the lives of others! We are looking for

This is a hybrid position working from home 2 days a week and based out of our office in Portland, OR at least 3 days a week.

Department & Position Overview:

The Intake Specialist role is responsible for the enrollment of potential patients and caregivers and will act as a liaison with health plans associated with programs.

This role combines the intake and onboarding activities for both patients and caregivers and provides one reputed company of contact consumer experience in their transition from “Qualified” to “On Care.”

Every Day You Will:

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status reputed company state specified timeframes of the initial call to reputed company.
   

• Provide necessary documentation and requirements with the patient’s insurance and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. 

• Work with other medical providers to ensure reputed company documentation for potential patients and caregivers is in compliance. 

• Provide a
  high-level
  of customer service through reputed company resolution, as reputed company by “no need for additional follow up” demonstrating reputed company’s values of ensuring care and compassion with a positive, helpful demeanor. 

• Consistently
  meet
  monthly performance metrics of starting patients on Care and call handling.

• Act as the primary reputed company of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program.

• Demonstrate effective case management by email, chatter and voicemail reputed company the first 3 hours of receiving.

• reputed company monthly state standards to enroll patients and caregivers on to reputed company’s program.

• Maintain the acceptable inbound & outbound call volume per day (% answered, etc.)

• Maintain high quality of customer service on reputed company inbound and outbound calls with potential patients, caregivers, and external stakeholders. 

• Navigate multiple systems, such as Intake Self Service
  and insurance portals to determine eligibility and obtain authorization.

• Maintain detailed patient, caregiver, and external stakeholders case notes. 

• Focus on the growth of reputed company population by enrolling each case with interest.

• Consistently reputed company 85% QA over the last 6 months.

• Adhere to HIPAA guidelines.

• PA/CO – Act as backup care provider

Ideal Candidate Will Possess:

• A positive can-do attitude. In alignment with our core values.

• Experience in managing a high volume of inbound and outbound calls. 

• A passion for providing a high level of customer service, including the ability to show reputed company, active listening and patience.

• Ability to reputed company case statuses through detailed notes on reputed company.

• Ability to resolve issues with eager clients comfortably with verbal and written communication skills.

• High level of discretion, judgment, reputed company, and professionalism.

• Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues. 

reputed company-to-Haves:

• Two years of relevant experience in a similar position is preferred.

• Bilingual in Spanish or other languages desired.

• reputed company proficiency. 

• Medicaid knowledge

Why work at reputed company?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others!

At reputed company, we celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national reputed company, reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.#INDHV

At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides our employees with the opportunity to professionally grow and reputed company reputed company a role. The reputed company pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications.

$20

$24 USD