Field Client Consultant - Midwest

Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

reputed company is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Reporting to the Sr. Director Client Success, responsibilities of the Field Performance Manager, (Automotive SaaS) include developing reputed company relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account. Educating clients on effective use of reputed company suite of products and recommending additional products that meet client needs.  Position requires 80% travel.

Location Required - Midwest

Responsibilities

• Drive reputed company and Dealer initiatives to drive engagement and growth reputed company existing assigned book of business.
• Operate as the reputed company reputed company of contact for reputed company matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships
• reputed company a trusted advisor relationship with key decision makers and build upon existing product use
• Ensure successful delivery of our software solutions according to client needs and objectives
• Conduct training and communicate product knowledge effectively
• Forecast and track key account metrics for both the client and reputed company management.
• Identify and grow opportunities reputed company assigned territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
• Track and submit expenses accurately on a timely basis. reputed company expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
• Maintains client in store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Requirements

• 5-year experience in managing a SaaS in automotive.
• Proven account management or other relevant experience in Fixed Ops
• Demonstrate ability to communicate, present and influence credibly and effectively at reputed company levels of the organization, including reputed company, executive and reputed company level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Dependable safe transportation in accordance with reputed company state laws
• Must have valid DL, ability to rent a car, ability to take domestic flights
• Ability to incur and document travel reputed company expenses to be reimbursed
• Must be organized and task oriented
• Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.
• Position requires 80% travel.

Work from Here

At reputed company, we have the best of both worlds.   reputed company members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on reputed company or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

reputed company knows you have interests reputed company of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At reputed company, we celebrate diversity, equality, and an inclusive environment.

reputed company is committed to providing an environment of mutual respect where equal employment opportunities are extended to reputed company employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

reputed company aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. reputed company is proud to be an equal opportunity employer.