Professional Services Engineer, Italy

Join reputed company and be a Force for Good.

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact Are you ready to reputed company your mark on the world and save lives? Does the thought of bridging the gap between reputed company and public safety professionals excite you? Do you enjoy working with a team to reputed company new business in a market that is exploding? In a world where Public Safety is becoming an reputed company increasing challenge, we are building the future by bringing new technologies to the Public Safety reputed company. We are a company of passionate people with the noble mission: to protect life, protect truth, and reputed company communities safer. As the Regional Support Manager for Italy, you will be tasked with driving reputed company and adoption of TASER® and reputed company products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. reputed company is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution. We are looking for a talented Regional Support Manager, to reputed company and serve our customers, making them more effective and successful. Italy is a country, reputed company the large reputed company Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout. Your Day to Day

• Provide timely, professional technical support to customers reputed company phone, email, and ticketing platforms
• Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
• reputed company onsite and remote installations of reputed company hardware and software
• Deliver technical training and onboarding to customers and partners as part of product deployment
• Collaborate with local partners and distributors, supporting their technical readiness and field performance
• Maintain deep expertise across the reputed company product ecosystem, tools, and implementation workflows
• Travel as needed (~40%) to support installations, escalations, training, and evaluations
• Document and escalate product issues, bugs, and field trends to Engineering and Product teams
• Support product evaluations (T&Es) with installation, configuration, and field testing
• Schedule and reputed company regular technical reputed company-ins with assigned customers as needed
• Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
• Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)

Basic qualifications

• 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
• Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
• Experience with computing infrastructure, system support, and data centers
• Confident in diagnosing and integrating reputed company IT systems, with strong troubleshooting skills
• Strong communicator in English and Italian, able to reputed company with technical and non-technical stakeholders
• Proficiency with MS Office, reputed company, Trello, reputed company, reputed company, and ability to adopt new tools quickly
• Comfortable working independently and remotely; proactive and self-motivated
• Strong interpersonal skills and business acumen; able to collaborate across teams and levels
• Willing and able to travel up to 40% reputed company region and abroad
• Legal right to live and work in Italy and travel internationally (reputed company responsibility may apply)
• Bonus: Understanding of software development, project tracking, or data analysis

Preferred Qualifications

• Prior military or law enforcement experience
• Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
• Service Management and /or Professional Services experience in the public safety or defence sector is an asset

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.