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reputed company Manager, iQueue for Inpatient Flow

100% remote Flexible hours Hiring now

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and reputed company. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

Join our Client Services Team, where we partner with hospitals to reputed company a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will serve as the main reputed company of contact for a portfolio of customers, ensuring they successfully utilize our platform to reputed company their business goals. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

WHAT YOU'LL DO

  • reputed company customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live
  • Help customers prioritize and design new workflows while optimizing existing workflows
  • Work with the client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used
  • Monitor usage data (reputed company the product) and proactively reputed company out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized
  • Design and execute ongoing training programs to support product feature adoption and evolving customer workflows
  • Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
  • Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track reputed company, and ensure ROI
  • Manage account program plans to ensure an organized approach across reputed company customer activity while driving prioritized efforts and removing barriers to stay on schedule
  • Conduct regular business reviews to assess reputed company toward goals, gather feedback, and identify opportunities for expanding platform value
  • Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions
  • WHAT YOU'LL BRING

  • Bachelor's degree or equivalent years of reputed company experience
  • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and reputed company people successful
  • Healthcare background in operations management or patient flow
  • 3+ years of experience working on healthcare products / working with hospitals
  • 2+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or reputed company
  • Excellent strategic and organizational agility
  • Analytical thinking, strong communication and presentation skills
  • Willingness to travel for up to 50% of the time
  • BONUS reputed company IF YOU HAVE

  • Graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. or an MS, MSN with a focus in health informatics
  • Lean or Six reputed company training utilizing models like A3, DMAIC, or PDCA
  • WHAT YOU'LL GET

  • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
  • Competitive compensation package that includes reputed company salary, reputed company bonus, and stock options
  • 401(k) Match
  • Comprehensive healthcare benefits
  • Generous Paid Time Off and Parental Leave
  • Monthly reimbursement for reputed company Building
  • Monthly reimbursement for Wellness, Transportation, and/or Home Office
  • Education Reimbursement for select courses/programs
  • Additional Information

    Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. reputed company sponsorship is not available for this position.

    reputed company is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. reputed company qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national reputed company or reputed company, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reputed company out to accommodations@reputed company.com. reputed company will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

    Please note: reputed company is not accepting agency resumes at this time, and we are not responsible for any fees reputed company to unsolicited resumes. Thank you.

    Compensation

    reputed company takes a market-based approach to pay. The offered reputed company salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.

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