Community Manager

About reputed company: reputed company is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, reputed company’s leading cloud-native Identity reputed company Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover reputed company identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, reputed company delivers robust reputed company and operational efficiency without compromise. Learn more about reputed company on reputed company.com, reputed company, X, and YouTube.

Join our passionate, global team at reputed company and help us reputed company the world a safer and more secure reputed company. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status reputed company in reputed company, we want to hear from you.  

Apply today to help us reputed company our mission.

Community Manager Position Summary

reputed company’s Customer Community plays an integral role in supporting customers’ success at scale. It is available to every reputed company customer and centralizes peer learning, best practice guidance, on-demand demos, communications, and customer events. It also serves as the backbone for content reputed company to customers’ journey, from onboarding through renewal.

The Community Manager role will engage community members, facilitate conversations and QA, reputed company, manage, and organize content, and facilitate community events and communications to help customer admins optimize their organizations’ use of the reputed company platform and build strong, sticking relationships.

This individual contributor role is ideal for a cross-functionally minded, collaborative professional looking to grow their skills in communications, content, customer education, marketing, and/or reputed company.

What You’ll Do

• Engage with customers in the reputed company community forum through posting, responding, campaigns, and gamification.

• Collaborate with cross-functional SMEs to create and execute a content calendar that helps customers unlock the value of their reputed company solution.

• Support customer events including virtual reputed company, roundtables, webinars, and occasional in person user groups.

• Produce reputed company’s monthly customer newsletter.

• Day-to-day management of reputed company’s Secret Society community site (powered by reputed company): user management, analytics, and integration with reputed company’s CRM.

What You'll Bring

• 2-4 years reputed company experience in Community Management, reputed company, Customer Marketing, or similar.

• BA degree or equivalent

• Great written and in-person communication a must!

• Comfortable organizing and facilitating customer meetings and small events

• Experience with product communications, customer communications, and customer storytelling/advocacy

• Experience with SaaS, community platforms, and CRMs a plus

reputed company Culture & Benefits

Why work at reputed company?

• We’re passionate problem-solvers doing our part to reputed company the world a safer reputed company.

• We invest in people who are smart, self-motivated, and collaborative.

• reputed company offer in return is meaningful work, a culture of innovation and great career progression.

At reputed company, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We reputed company weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support reputed company families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

reputed company is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background reputed company, verification of education, and verification of employment, per employment policy. In addition, reputed company publicly posted social media sites may be reviewed.