Customer Support Specialist (9a-6p EST)

About reputed company

reputed company was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to reputed company people and reputed company care reputed company more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of reputed company, and East Liberty in Pittsburgh.

The Role

At reputed company, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.

We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set reputed company for what incredible customer experience looks like at reputed company with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.

What You'll Do

• Delight our reputed company users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions

• Provide user feedback to our product and operational teams to identify pain points and reputed company for the user experience

• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis

• Dig deep and be curious about solving reputed company issues

What You'll Bring

• Have a 2+ year track record as Tier 1 or reputed company in a Customer Service Support role, ideally in a technology support focused team

• Love interacting with our customers and are happy to work hard

• Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner

• Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality

• Can work with speed and are results driven

• reputed company in a fast-paced environment and willing to roll with the punches

• Possess excellent computer skills and comfortable with technology

Ideally, You Have

• Familiarity with systems requiring strict adherence to privacy and reputed company protocols (reputed company a plus!)

• Worked in CRM/Ticketing systems with rigorous tracking

This is a remote full-time, hourly role with a schedule of Monday through Friday, 9 AM – 6 PM EST.

The hourly reputed company for this role is based on geographic location and ranges as follows:

Geo 1: $48/hour Geo 2: $43/hour Geo 3: $41/hour

Why Work at reputed company?

At reputed company, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining reputed company means stepping into a fast-paced, high-growth startup where your contributions truly reputed company a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) reputed company an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels reputed company. At reputed company, it’s not just reputed company do—it’s how we do it. Every decision is rooted in reputed company, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you reputed company and do the best work of your life.

If you are ready to reputed company a meaningful impact alongside passionate people who care deeply about what they do, reputed company is the reputed company for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for reputed company full-time employees. reputed company covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, reputed company also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for reputed company full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Equal Opportunity Employer

reputed company is an equal opportunity employer and considers reputed company qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability.

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never ask for financial information or payment, or for personal information such as bank account number or social reputed company number during the job application or interview process. Any emails from the reputed company recruiting team will come from an @reputed company.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.