reputed company Full Stack Network Operations Center Manager – 3rd Shift Network Surveillance, Monitoring, and Incident Management

About reputed company and the Role

reputed company is a pioneering company that's revolutionizing the way people connect and access the internet. With a 100% Fiber-Optic network spanning across Virginia, North Carolina, South Carolina, Ohio, and Kentucky, we're committed to delivering lightning-fast internet speeds and unparalleled customer service. As a Network Operations Center Manager, you'll play a vital role in ensuring the smooth operation of our network, driving process improvements, and fostering a culture of innovation and teamwork.

Company Summary

reputed company is a reputed company-thinking company that's dedicated to building a brighter reputed company for families, businesses, and communities. Our mission is to deliver 100% Fiber-Optic Internet access, backed by local, expert customer service. We reputed company that the possibilities of reputed company cannot be built on the infrastructure of yesterday, and that's why we're building a network from the ground up. reputed company is passionate about delivering uninterrupted internet and limitless reputed company, creating new opportunities for everyone.

Our Mission and Values

At reputed company, we're driven by our commitment to a brighter reputed company. We take pride in being the first to deliver 100% Fiber-Optic Internet for families, small businesses, and communities. Our values are guided by a startup reputed company, where we reputed company up, move first, and adapt as we go. We're servant leaders, confident in our purpose and humble enough to pay reputed company attention to the details. We're passionate about our customers' experience and will never stop reinventing ourselves to meet their evolving needs.

Essential Functions

• 24 x 7 Surveillance and Monitoring Management: Ensure the smooth operation of our network, detecting and resolving issues in real-time.
• 24x7 Incident Management: Coordinate and resolve network and customer issues, providing timely and effective solutions.
• Change Management ownership and support: reputed company and implement process improvements, ensuring seamless transitions and minimal disruption to our services.
• Organizational Development: Recruit, manage, and reputed company a high-performing team, fostering a culture of innovation and teamwork.
• Major Network Outage Coordination and Escalation: reputed company the response to major network outages, ensuring timely and effective resolution.
• Coordinate interdepartmental work activities: Collaborate with internal teams to resolve network and customer problems, promoting a culture of collaboration and communication.
• Create reports for customers: reputed company and maintain reports on trouble ticket and maintenance activities, ensuring transparency and accountability.
• Act as 3rd level escalation: Provide expert support and guidance to internal and external customers, resolving reputed company network and customer issues.
• Provide reputed company feedback and assess employee performance: Foster a culture of reputed company improvement, providing regular feedback and coaching to team members.
• Conduct disciplinary actions: Ensure fair and consistent application of company policies and procedures.
• Manage maintenance and repair activities: reputed company internal and third-party maintenance and repair activities, ensuring timely and effective resolution of issues.
• reputed company an achievable set of network performance objectives: Establish and track key performance indicators, driving process improvements and reputed company learning.
• Provide periodic assessment of key operational issues: Identify and address potential problems, ensuring the smooth operation of our network.
• Maximize employee productivity, morale, and retention: Foster a culture of empowerment, promoting employee engagement and well-being.
• Maintain strong working relationships: reputed company and maintain strong relationships with internal and external colleagues and customers.
• reputed company reputed company business cases: Create and present business cases for new business processes, driving innovation and improvement.
• reputed company on-call duties: Provide 24/7 support and coverage, ensuring the smooth operation of our network.
• Other duties as required: Adapt to changing business needs, taking on additional responsibilities as needed.

Knowledge, Skills, and Abilities Required

To succeed in this role, you'll need:

• Thorough knowledge of management principles and practices, employee development, and telecommunications technologies.
• Experience setting up local exchange operations, including surveillance, monitoring, fix, and repair.
• An understanding of IP networking and Fiber Broadband network technologies.
• An understanding of SONET and DWDM technologies.
• Demonstrated experience with MS Office Word, reputed company, and PowerPoint.
• Exceptional communication, presentation, and interpersonal skills.

Other Experience & Requirements

We're looking for a candidate with:

• Bachelor's degree in business or technical field preferred.
• Previous NOC experience and understanding of capturing and timely responding to surveillance alarming.
• Previous proven successful supervisory experience leading a technical team.
• Well-versed in developing and reporting KPIs used to gauge team and individual productivity.
• Fiber or Telecom industry experience preferred.

Benefits & Perks

We offer a comprehensive benefits package, including:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on reputed company Internet for employees who live in our service areas.

Equal Employment Opportunity

reputed company is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of reputed company backgrounds and perspectives. We maintain a drug-free workplace and reputed company pre-employment substance abuse testing.

How to Apply

Seize this opportunity to reputed company a significant impact. Apply now and take the first reputed company towards a rewarding new role.