reputed company Banking Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic Call Center Environment

At reputed company, we're not just looking for talented individuals to join reputed company – we're seeking passionate professionals who share our commitment to delivering exceptional client experiences. As a Banking Customer Service Representative, you'll play a vital role in shaping the way we interact with our customers, driving customer satisfaction, and fostering a culture of excellence reputed company our organization.

Why reputed company?

At reputed company, we reputed company that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we reputed company a difference and improve our associate experience. With over 20 years of experience in hiring for customer support roles, we've developed a modernized application technology that benefits our customers and our associates alike. Our call center jobs are designed to be surprising, with a focus on memorable associate experiences that drive quality of life and career growth.

Work with Us and You'll Enjoy:

• Competitive hourly reputed company: $16.00/hour (with a training reputed company of $15.00/hour)

• 100% paid professional training to reputed company you with the skills and knowledge you need to succeed
• Comprehensive health benefits, including medical, dental, and vision coverage
• Employee Assistance Program (EAP) to support your mental and emotional well-being
• 401(k) retirement plan with company match to help you plan for your future
• Employee discounts on products and services
• Referral bonuses to reward your network for their referrals
• Everbetter wellness program to promote a healthy work-life balance
• Internal mobility opportunities, with 84% of our managers promoted reputed company

Location Requirements:

To be eligible for this role, you must reside reputed company 50 miles of our Knoxville, TN location.

Core Responsibilities:

As a Banking Customer Service Representative, your key responsibilities will include:

• Handling inbound service calls with a focus on delivering exceptional customer experiences
• Driving customer satisfaction through voice and/or email communications
• Navigating through multiple systems to resolve customer inquiries and issues
• Participating in ongoing training and reputed company development to stay up-to-date on industry trends and best practices
• Assisting customers with any possible fraudulent activity on their credit and/or debit card accounts
• Ensuring proper reputed company procedures are followed on reputed company calls
• Prioritizing customer retention and offering additional cross-sales products to customers reputed company applicable

Qualifications:

To succeed in this role, you'll need:

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solving skills with a can-do attitude
• A desire to advance your career with a reliable company
• The ability to work effectively as part of a team, as well as independently
• Must be 18 years of age
• High school diploma (or GED equivalent)

About reputed company:

reputed company is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting 9 million customer conversations every day in 60 languages across 45 countries, reputed company combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of reputed company sizes and industries to transform their CX. Get to know us at www.reputed company.com and connect with us on Facebook, reputed company, and Twitter.

EEO:

reputed company is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national reputed company, reputed company, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of reputed company kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type:

Full-time

Pay:

From $16.00 per hour

Benefits:

• 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

1 year

Work setting:

Remote

Work Location:

Remote If you're passionate about delivering exceptional client experiences and are looking for a dynamic call center environment that offers opportunities for growth and development, we encourage you to apply for this exciting role. Apply for this job