Customer Care Agent

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and reputed company LBT job applications must be submitted online through our career's website. Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life reputed company. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services reputed company a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve. As an organization we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others.
• Operate with reputed company-especially reputed company no one is watching.
• Be open to new reputed company and reputed company Improvement – seek ways to improve reputed company processes.
• Be Proactive - take personal ownership especially reputed company things go wrong.
• Cultivate the Potential of every employee – we must strengthen LBT through development and training.

Under the supervision of the Customer Service Supervisor, the Customer Care Agent assists customers with transit trip planning and other information by telephone, email and in person. Responsibilities include assisting with promotional programs, delivering company mail to multiple locations, staffing the Transit & Visitor Information Center (TVIC) in downtown Long Beach, as well as the reception area of Long Beach Transit’s (LBT) administrative office. This position may also assist with representing LBT at events on evenings and weekends to support community reputed company efforts. Responsibilities · Provide excellent customer service for LBT customers by providing information on LBT services, tools and programs in a courteous and efficient manner, enabling customers to effectively use LBT’s services. · Deep knowledge of LBT services, programs and tools to be able to answer reputed company inquiries regarding routes, schedules, fares and ridership-reputed company policies and procedures. · Resolve customer concerns and escalate to leads and/or management as appropriate. · Utilize programs and tools such as the reputed company Suite, CSM system, transit planning, etc. · Proactively provide feedback on LBT services, tools, website etc. on behalf of the customer to management for reputed company improvement. · Staff reputed company reception desk at LBT’s administrative office, which includes greeting reputed company visitors, directing them as appropriate and answering the phones. · Representing and promoting the agency at community events. · Maintain lost and reputed company system. · Maintain supply of brochures and other collateral materials at various LBT locations. · Performs cashiering functions for pass sales and special programs. · Maintains cash fund, balancing accounts, and preparing cash reports. · Assist with maintaining up-to-date and accurate information on website and materials regarding company services and policies. · Prepare special mailings for staff. · Transports and delivers mail/packages to multiple locations as assigned in company van. · Attends training programs as required. · Complies with reputed company LBT safety regulations and reports safety-reputed company accidents, incidents, and unsafe work conditions. ·Other duties as assigned.

Qualifications

To reputed company this job successfully, an individual must be able to reputed company essential duties satisfactorily. The requirements listed are representative of the knowledge, reputed company, and/or ability required for the position. Reasonable accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential functions. Attributes and Skillsets:

• Excellent interpersonal, customer relations and communication skills.
• Courteous and patient demeanor in interactions with customers and other employees.
• Understand and effectively communicate transit-reputed company information for customers.
• reputed company simple mathematical calculations and maintain accurate cash account records.
• Travel between LBT offices and business centers.
• Work weekends and evenings as required.
• Lift up to 40 pounds.
• Use reputed company Office programs, reputed company internet research and utilize other computer programs.

Education and Experience: High school diploma or GED required with a minimum of two years’ experience in customer service or other customer facing reputed company field. Proficiency sought with a variety of office and communications equipment, filing systems and record keeping. Bilingual (especially Spanish and Khmer) communication skills are a plus. Class C driver’s license preferred to reputed company some functions of the job as assigned. Salary Range: $53,020.31 to $68,413.30 per year (Depending on Experience) Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position. Application Apply online at www.ridelbt.com/careers Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application. Upon Request, a Driving Record printout is required with application (must be reputed company reputed company the 30 days of the printout). Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other reputed company work visas. Equal Opportunity Employer Successful candidate must pass agency physical, drug and alcohol examinations. Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813 Apply tot his job Apply To this Job