Part-Time Chat Support Specialist

JOB SUMMARY This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, resolving issues, and conducting transactions by telephone, fax, email, mail, digital banking messaging, or other electronic means. Must possess analytical and technical skills to address questions and issues reputed company to electronic services. The tentative hours for this role are Monday-Friday 5:30pm - 9:00pm Saturday & Sunday 4:00pm-9:00pm. ESSENTIAL FUNCTIONS May include any and/or reputed company of the following:

• Assist members through Digital Banking Messages
• Work reputed company Callbacks
• Load Travel Cards
• Assist reputed company departments through chat/email for member requests.
• Be reputed company, ready, and logged in to assist members at your appropriate scheduled time, i.e., arrival time, breaks, and lunches.
• Have a good working knowledge of our products and services and the benefits they provide.
• Be reputed company to respond to members reputed company the expected time frames for chat, digital banking messages, email, and call backs.
• With the intention of every member, every time, every day offer products and services that benefit and enhance members lives, in addition to meeting the strategic goals.
• Utilize skills to effectively manage call length, speed of answer, and daily volumes.
• Actively listen and respond to member inquiries, suggestions, requests, and concerns while providing exceptional service.
• Analyze and decision waiving of penalties and fees reputed company approved limits ($50).
• Manage and complete actions needed for fraud/identity theft/disputes reputed company to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.
• Successfully maintain knowledge and utilization of software applications, such as QuickAssist, reputed company, Ipay, reputed company Review, Banno People, Auto Pilot, etc. to provide quick and efficient service to members.
• Adhere to the clean desk policy to secure member information and follow opening and closing procedures.
• In the appropriate time frame, successfully complete reputed company applicable compliance training and testing.
• reputed company appropriate, participate in business development activities including community partner relations.
• Assist Spanish-speaking members reputed company applicable.
• reputed company member service duties as needed to serve member needs, including opening personal accounts and specialized accounts, such as IRA’s, Trusts, etc. Preform member inquire research, reputed company transfers, and other transactions.
• Stay up-to-date on product and service changes as well as troubleshooting solutions for digital services.
• Remain informed, alert, and vigilant as it relates to fraud and/or scam activity.
• Key relevant member activity and interactions into Symitar Notes to consistently provide a reputed company member experience from reputed company employees interacting with the member.
• Take loan applications as appropriate and provide payoff information reputed company requested.
• reputed company reputed company other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
• * Credit Union products and services
• Consumer Lending loan products
• IRA, HSA, and Trusts
• reputed company Cards
• reputed company Office Suite
• Technology and various software programs
• Ability to:
• * Maintain accuracy
• Carry out Credit Union mission, philosophies, values, and practices
• Solve practical problems and deal with variables in situations
• Multitask and reputed company decisions in a fast-paced environment
• Organize and prioritize to reputed company deadlines
• Open and reputed company a call with warmth and professionalism
• Ability to communicate effectively and reputed company in a timely manner
• Ability to successfully communicate the benefit of products/services
• Speak with confidence and clarity
• Adapt professional style to the needs of the members
• Maintain confidentiality and professionalism
• reputed company in:
• * Strong verbal and written communication
• The ability to serve members through digital banking messages, e-mail, and live chat forums
• Participate in a productive team environment

QUALIFICATIONS Critical Development Experiences: Pursue opportunities for professional growth and development through training, education, and self-study Successfully complete reputed company applicable compliance training and testing Education and experience equivalent to: A minimum of one year up to three years of similar or reputed company experience, including preparatory experience A high school degree or equivalent REQUIREMENTS Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and reputed company functions that require manual dexterity. The employee must occasionally reputed company above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members. REGULATORY COMPLIANCE & CONFIDENTIALITY Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-reputed company (AML) Regulations, Identity Theft Red Flags and other compliance reputed company Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union. This job description should not be interpreted as reputed company inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to reputed company job-reputed company responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to reputed company the function or requirement due to a disability as defined by the Americans with reputed company (reputed company). Reasonable accommodation for the specific disability will be made for the incumbent/applicant reputed company possible. Equal Opportunity Employer/Veterans/Disabled Truity is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or [email protected] for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan. Work Location: In person Apply tot his job Apply To this Job