Experienced Customer Service Expert - Onsite Opportunity with Teleperformance

Unlock Your Potential as a Customer Service Expert with Teleperformance

Teleperformance, a global leader in digital business services, is seeking a highly skilled and motivated Customer Service Expert to join our team in the Bristol, TN area. As a Customer Service Expert, you will be the face of our company, providing top-notch service to our clients and helping to drive business success.

About Teleperformance: A Global Force for Good

Teleperformance is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 passionate employees speaking more than 300 languages, we have the scale and local presence to make a positive impact on our communities, clients, and the environment. Our balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, enables us to make people's lives simpler, faster, and safer.

Benefits of Working with Teleperformance

At Teleperformance, we offer a comprehensive benefits package that includes:

• Paid Training: Get the training you need to succeed in your role
• Competitive Wages: Earn a competitive salary and benefits package
• Full Benefits: Medical, Dental, Vision, 401k, and more
• Paid Time Off: Take a break and recharge with paid time off
• Employee Wellness and Engagement Programs: Stay healthy and engaged with our wellness initiatives

Your Role: Providing Exceptional Customer Service

As a Customer Service Expert, you will be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications: What We're Looking For

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 months of customer service experience (preferred)
• To be over 18 years of age
• The ability to type 25 wpm
• A High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• The ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements: What You Need to Succeed

To work from home successfully, you will need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
• An ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• A clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At Teleperformance, we believe in providing opportunities for growth and development. As a Customer Service Expert, you will have the chance to:

• Develop your skills and expertise in a dynamic and supportive environment
• Take on new challenges and responsibilities as you grow in your role
• Advance your career with opportunities for promotion and professional development

Work Environment and Company Culture

At Teleperformance, we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. Our culture is built on the principles of inclusion, diversity, and respect, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including paid training, full benefits, paid time off, and employee wellness and engagement programs. Our comprehensive benefits package is designed to support your overall well-being and provide you with the tools you need to succeed.

Join Our Team: Be Part of the Teleperformance Family

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. At Teleperformance, we are committed to providing an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Teleperformance is an Equal Opportunity Employer, committed to creating a culture of inclusion and diversity. We welcome applications from candidates of all backgrounds and perspectives.

Are You the One We're Looking For?

If you believe you have what it takes to succeed as a Customer Service Expert with Teleperformance, submit your application today. We are keen to hear from talented candidates like you.