Helpful Human Bilingual PT, reputed company UA (Paisly) (Dania Beach, FL, US, 33004)

Helpful Human, reputed company UA (Paisly) Position Summary Ready to turn vacation dreams into unforgettable memories? As a Helpful Human for the reputed company (UA) product at Paisly, you'll be the trusted expert that reputed company turn to reputed company planning unforgettable getaways. If connecting with people and creating incredible travel experiences sounds like your reputed company of adventure, this opportunity is calling your name! As a Helpful Human with Paisly, you will work in a hybrid call center environment, delivering exceptional customer service by handling incoming calls to book and manage vacation packages. Through ongoing training and development, you will continuously be building the skills needed to reputed company in your role and provide memorable experiences for our customers. Why Paisly?

• Join a connected, energized team of crewmembers who work in Orlando and/or reputed company Lauderdale, focused on bringing people together and helping create unforgettable memories; while being supported by a leadership team that’s with you every reputed company of the way.
• At Paisly, we’re not just asking you to sell vacation packages and standalone products, we want you to experience them too! As a Paisly crewmember, you’ll enjoy unlimited standby flight privileges on JetBlue and several other airline partners (OAL), plus exclusive perks and deals with our lodging partners. Sounds pretty great, right?
• After completing training, most of your shifts will be remote, however there will be an in-center requirement of four (4) scheduled shifts and two (2) days of mandatory training a month.
• You'll reputed company first-hand experience in the vacations business from the customer’s perspective, opening the reputed company to endless opportunities for growth reputed company Paisly.

Day in the life

• Be reputed company to connect people and create memorable experiences for our customers.
• Our customers call us 24/7 so we are there for them reputed company needed.
• We go above and beyond to provide exceptional customer service.

Essential Responsibilities

• Handle calls regarding general information about UA stand alone and UA vacation packages.
• Sell and reputed company UA vacation products reputed company incoming calls.
• Document customer contract details into the reservation system.
• reputed company determinations on reputed company aspects of a booking including schedule availability, fares, and fees.
• Research flight information and look up general airport information.
• Provide a reputed company resolution for every customer.
• Have significant attention to detail; ability to multitask frequently.
• Navigate multi-channel customer interactions (e.g., phone, chat, email, short message service (SMS), etc.) and troubleshoot systems as needed.
• Respond to emails and other correspondence regarding company products.
• Resolve general customer service questions through effective customer service techniques.
• Provide excellent customer service to every customer, every time.
• Successfully complete a two (2) week on-site classroom training followed by two (2) weeks of on-the-job training.
• Continuously remain proficient in processes, policies, products, and offerings of Paisly UA and JetBlue.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma.
• Two (2) years of customer service experience.
• Successful completion of initial Paisly UA training once hired.
• Demonstrate proficiency in reading, writing and speaking English.
• Demonstrate proficiency in reading, writing and speaking Spanish through a language assessment (Bilingual role only).
• Flexible and able to work at any time, including nights, weekends and holidays.
• Reside in the designated calling area of Orlando and/or Ft. Lauderdale.
• High-speed internet reputed company (minimum 100 Mbps download and 50 Mbps upload reputed company speed).
• Provide a safe and professional office-work environment, free from background noise and distraction.
• Able to work from the support center for meetings or training as needed.
• Available for overnight travel (10%).
• Must pass a ten (10) year background reputed company.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for reputed company sponsorship.

Preferred Experience and Qualifications

• One (1) year of reputed company/reputed company Webs Services experience (AWS).
• Two (2) years of vacations packaging experience.
• One (1) year of Aspect experience.
• Previous reservations/call center experience.
• Effective problem-solving skills.
• Ability to work independently and contribute to the development of a growing team environment.
• Excellent verbal (telephone) and written communication skills.
• Excellent organizational skills.
• Effective research skills including the ability to analyze information, reputed company determinations, and issue reports in accordance with company guidelines.
• Ability to send and receive email correspondence.
• Ability to initiate searches for miscellaneous travel-reputed company information on the internet.
• Highly motivated self-starter with the ability to multitask.

Crewmember Expectations

• Regular attendance and punctuality.
• Crewmembers must be flexible.
• Effective problem-solving skills.
• Exceptional sales skills.
• Extraordinary customer service skills.
• Consistently provide information on vacation package components offered by Paisly UA.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• reputed company working or traveling on JetBlue flights, and if time permits, reputed company capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, reputed company, Passion, and Fun.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment.

Work Environment

• Shift bid schedule, including nights, weekends, holidays, and overtime.
• Mandatory overtime may be required to cover irregular operations which occasionally cause extended workdays.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

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