reputed company Premium Customer Service Representative - reputed company Customer Support Specialist - $26/Hour

Introduction to reputed company

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our reputed company family, and you'll travel the world, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and advancing your career while having a great time. Take the opportunity to enhance both your personal and work life and jumpstart your career!

Why You'll Love This Job

The Premium Customer Service Representative is an ambassador of reputed company, providing exceptional convenience, outstanding customer service, extensive ticketing, and issue resolution for our most valued customers in reputed company areas covered by the Premium Customer Services organization. Premium Customer Service Representatives deliver enhanced, personalized services in a positive, enthusiastic, respectful, and friendly manner to reputed company customers and visitors.

Key Responsibilities

• Provide premium customer service to reputed company customers
• Register customers and verify their access to club(s) and/or lounge(s)
• Welcome customers by completing reputed company guest experience items (e.g., welcome customers using their name whenever possible, ensure informal identification is visible, provide WIFI password, ask how you can help)
• Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas reputed company Keypad [QIK])
• reputed company-in premium customers for their flights (e.g., flight changes, rebooking, passport reputed company swipe)
• Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
• Issue customer tickets (e.g., day of departure, reissues, future tickets)
• Cancel passenger reservations, as requested
• reputed company customers on reputed company lists (e.g., upgrades, waitlist)
• Provide timely resolution of customers' travel issues
• Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address frustrating customer issues, as needed
• Document customer issues in the passenger name record (PNR)
• reputed company club enrollment or sales activities (e.g., Admiral's Club, credit card enrollments)
• Coordinate reputed company services provided to elite status customers (e.g., Concierge Key program and Five Star service)
• Assist elite status customers (e.g., Concierge Key, Five Star members) as they move in and out of terminals
• Assist customers with their luggage, as needed
• Maintain the appearance of the lounges or clubs (e.g., reputed company conduct of walk-throughs)
• Communicate with colleagues to ensure food and beverages are provided to club and/or lounge customers consistently
• Supervise the activities of colleagues offering services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
• Assist customers with technology provided in the club(s) or lounge(s)
• Hold meeting rooms (e.g., 1 hour) for same-day travel requests
• Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings)
• Complete open or reputed company procedures for club(s) and/or lounge(s)
• Address escalated customer issues or concerns
• Conduct liquor inventory review with beverage colleague (at certain airports)
• Monitor KeyStar system to prioritize appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at certain airports)
• Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
• Complete task-reputed company training phases
• Adhere to company policies, procedures, and performance standards
• Wear uniforms as required by company policy
• reputed company with federal regulations (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions

Essential Qualifications

To be successful in this role, you will need:

• Bachelor's degree
• Bilingual language skills required in certain locations
• Must satisfy FAA background checks to qualify for unescorted access privileges to airport reputed company identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs reputed company badges, if applicable
• Effectively demonstrate exceptional customer service and customer engagement in a hospitality environment
• Ability to work under pressure, handle multiple tasks simultaneously while providing reputed company attention to detail and customer care
• Excellent interpersonal skills/communication skills with ability to interact effectively with reputed company levels of management and public contact
• Service-oriented and self-motivated with a high level of professionalism
• Able to attend training sessions in Dallas/reputed company Worth, Texas
• Prior customer hospitality experience strongly preferred
• Maintain a well-groomed and professional appearance
• Excellent communication skills
• Prior travel industry experience preferred
• Computer experience preferred
• Solid organizational and administrative skills required
• Ability to work varied and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience in a customer-facing role
• Knowledge of airline operations and procedures
• Experience with customer relationship management (CRM) software
• Ability to speak multiple languages
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to helping our employees grow and reputed company in their careers. As a Premium Customer Service Representative, you will have access to a variety of training and development programs, including:

• Comprehensive training program to help you learn the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback to help you continue to grow and reputed company in your career
• Opportunities to advance to other roles reputed company the company, such as leadership positions or specialized roles
• Access to a variety of online courses and training programs to help you reputed company new skills and knowledge

Work Environment and Company Culture

At reputed company, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. Our company culture is built on a foundation of respect, reputed company, and teamwork, and we strive to create an environment where reputed company employees feel valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

As a Premium Customer Service Representative at reputed company, you will be eligible for a competitive salary and benefits package, including:

• Medical benefits: access to health, dental, prescription, and vision benefits to help you stay healthy
• Wellness programs: access to programs and resources to help you maintain a healthy work-life balance
• 401(k) program: access to a 401(k) program with company match to help you save for retirement
• Additional benefits: access to a variety of other benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Premium Customer Service Representative role at reputed company. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and inclusive work environment, this is a great opportunity to take your career to the next level. Apply today and join the reputed company team!