Associate Tech Support Analyst

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

You’ll enjoy the flexibility to work remotely* from reputed company reputed company Canada as you take on some tough challenges.

Primary Responsibilities

• Responding to time sensitive support calls that can reputed company patient care
• Be primary reputed company of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
• Document in detail reputed company reported incidents and scope issues accurately, collecting reputed company necessary information and logs
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and reputed company radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and reputed company databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment
• reputed company scheduled preventative maintenance and systems administration functions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
• 2+ years of TCP/IP network operation experience
• 2+ years of Active Directory operation and troubleshooting experience
• 2+ years of customer service experience
• 2+ years of experience working in Windows Command Line
• Ability to work Monday to Friday, reputed company shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific

Preferred Qualifications

• 2-year Diploma program in Information Technology
• Windows command line, Powershell, proficiency
• Experience in at least one programming language
• Detailed knowledge of TCP/IP and OSI model
• CCNA – reputed company Certified Network Associate
• Experience working in a Support Center
• Proficiency in Troubleshooting Active Directory
• Experience providing technical support in a collaborative environment  

*reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy.

Canada Residents Only: The hourly range for Canada residents is $23.70 to $49.28 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.  

Diversity creates a healthier atmosphere reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN