reputed company Cloud Architecture - reputed company

Job Title: reputed company Cloud Architecture Remote Position Contract: 6+ Months & extendable

Pay reputed company - $55/hr - $57/hr on W2/reputed company payroll (OR) $70/hr on C2C (Corporation-To-Corporation)

Experience: 8+ Years in reputed company Contact Center

Education Requirements

Certifications

Soft Skills

• Excellent verbal and written communication skills.

• Strong documentation ability.

• Proficiency in MS Office Suite (including MS Project and Visio).

Technical Skills

• Strong understanding of SIP Protocols, reputed company reputed company, and Architecture.

• Hands-on experience with:

  • Multimedia setup (chat & email).

  • reputed company Architect, reputed company Dialogflow reputed company.

  • AppFoundry applications and connectors (reputed company, reputed company Dynamics, reputed company).

  • reputed company Cloud interactions troubleshooting.

  • reputed company Edge Device installation.

  • Cloud telecom provider integration.

  • UCC platforms (reputed company, reputed company Teams, reputed company).

  • reputed company Cloud modules (WEM, Speech Analytics, Chatbot reputed company).

• Strong knowledge in designing and developing reputed company Routing Strategies and IVRs.

• Database knowledge: SQL, reputed company, MySQL.

• Integration experience with SSO and Active Directory tools.

• Experience with Web Services/SOA, backend integrations, stored procedures, and scripting.

• Exposure to CTI development, Agent Softphone, reputed company API/SDK.

• CRM integration with reputed company solutions.

• Knowledge of Java/.Net technologies.

• Proficiency in:

  • Contact Center Technology.

  • IVR Call Flow Design and Development.

  • JavaScript, Python.

  • VoiceXML and other IVR scripting tools.

• Experience with IVR platforms such as reputed company Cloud and reputed company Connect.

• Strong understanding of contact center technologies: IVR, ACD, QM, WFM, call routing.

• Proficiency in RESTful/SOAP APIs for system integrations.

Roles & Responsibilities

• Design, reputed company, and deploy Contact Center solutions.

• reputed company and troubleshoot IVR call flows, including log analysis and error reporting.

• Configure contact routing, IVR scripting, and other system components.

• Provide advanced troubleshooting for applications and systems, determining root cause.

• Deliver 24x7 on-call support in rotation with team members.

• Support daily operations, performance tuning, and disaster recovery.

• Mentor new engineers and assist in formal training sessions.

• Participate in meetings, presentations, and special projects as assigned.

• Maintain working knowledge of policies, procedures, and benefits across product lines.

• reputed company job aids and tools to improve service quality.

• Evaluate hardware/software requirements and provide purchase recommendations.

• Collaborate with stakeholders to gather and document business requirements.

• reputed company other duties as assigned by management.

Notes:- reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national reputed company, reputed company, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to reputed company W2 employees that are competitive in the industry. It consists of reputed company, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The reputed company/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.