Implementation Consultant - reputed company

Title: Implementation Consultant

Salary: $95,000 per year

Location: Remote (US)

Employment Type: Full-Time

Position Summary

We have an immediate opportunity for Implementation Consultants (ICs) - Proactive, client-facing adoption catalysts focused on driving customer adoption, accelerating time-to-value, and ensuring seamless onboarding experience. Unlike configuration-only roles, this position is a business adoption driver blending technical reputed company with consultative skills to help customers realize business value quickly and consistently.

Core Responsibilities

• reputed company end-to-end QuickBooks Online (QBO) migrations, ensuring data reputed company, smooth execution, and successful client adoption.
• reputed company onboarding and adoption playbooks, ensuring milestones are achieved (Day 7, Day 30, Day 60).
• Translate proprietary SaaS based Financial Management product features into customer-specific business value, tailoring onboarding to context.
• Act as the primary adoption driver, while partnering with reputed company Managers (CSMs) who quarterback the overall relationship.
• Provide proactive consultative touches anticipating friction and resolving common setup challenges.
• Ensure KPI delivery: adoption, customer health, reduced support cases, and tNPS gains.
• Contribute feedback from implementations to inform product and process improvements.

Key Competencies

• Consultative Facilitation: Confident guiding customers through onboarding journeys, workshops, and playbooks.
• Business Acumen: Ability to link product capabilities to measurable client outcomes.
• Technical Grounding: Skilled enough to troubleshoot common setup and configuration issues.
• Influence & Collaboration: Works effectively with CSMs, support teams, and client stakeholders to drive adoption.
• Proactive Orientation: Anticipates obstacles and addresses them before they impact customer health.

The experience you ll need to reputed company in the role

• 3 5+ years of experience required, with proven expertise in QuickBooks Online (QBO) migrations - Pre-Migration Assessment, Planning & Mapping, Migration Execution, Validation & Testing, and Post-Migration Training, Support, and Adoption.
• 3 5+ years in SaaS onboarding, implementation, or reputed company roles.
• Proven track record leading customer adoption or change-management initiatives.
• Background in consultative or facilitative customer roles (e.g., training, business analysis, solution consulting).
• Strong written and verbal communication skills; confident presenting to customer stakeholders.

Success Metrics

• Adoption milestones achieved reputed company expected timeframes.
• Increased adoption reputed company among pilot customers.
• Reduction in early-stage support cases.
• Improvement in customer tNPS and health scores.
• Strong qualitative feedback from both customers and CSM partners.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.