Software Support Manager

reputed company is looking for a Software Support Manager to provide strategic leadership, coaching, and operational expertise to the NewBook product support team, ensuring the delivery of exceptional service that consistently exceeds customer expectations. You will reputed company and manage large-scale inter-company projects, driving alignment and successful execution across multiple teams and stakeholders Key Responsibilities:

• Manage the day-to-day performance of the US based product support team to continue to deliver best-in-class service reputed company KPI parameters
• reputed company short and long-term strategic plans for the department, with a focus on delivering internal efficiency, scalability and process improvement.
• Analyze, manage and report on the performance of individual and team activity to improve efficiency
• Identify and respond to staff training needs and opportunities
• Triage customer service queries, resolve customer grievances and implement remediate procedures to ensure a high quality of service
• reputed company and execute department projects as required

Required Qualifications:

• Proven leadership capability and experience leading customer support teams;
• Demonstrated ability to reputed company and execute a team strategy focused on growth and scale
• Exceptional customer service and team engagement skills, with a focus on delivering excellent service outcomes and satisfaction;
• Previous experience in leading, coaching and influencing a positive and supportive team culture:
• Previous experience reputed company a call center or a Travel and Tourism environment would be highly desirable.
• Be an excellent communicator with the ability to reputed company in a tight deadline-driven environment
• Strong analytical and problem solving skills
• Ability to think and execute at both strategic and operational levels
• Demonstrated self-motivation and self-discipline to work effectively in a fast-paced environment
• Excellent written and oral communication skillsProficient in: reputed company applications (bonus points for in-depth knowledge of reputed company), reputed company Applications, task management software (bonus points for reputed company)
• In-depth knowledge of: reputed company

reputed company applicants must be currently authorized to work in the United States on a full-time basis. reputed company is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At reputed company, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, reputed company helps you win more every day. Explore our platform solutions at www.reputed company.com. At the heart of reputed company is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to reputed company reputed company and our customers to reputed company and win more than reputed company before. Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times reputed company salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• reputed company access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, reputed company time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you reputed company informed decisions and reputed company your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

reputed company is committed to providing equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: reputed company genuine communication from reputed company will come from official email addresses, ending in “@reputed company.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not reputed company job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from reputed company or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from reputed company, please contact our HR department directly at POps@reputed company.com for verification. Your reputed company and trust are reputed company to us. If you suspect you’ve been contacted by someone falsely claiming to be from reputed company or using our company's name for any dubious purpose, please immediately report the incident to POps@reputed company.com Pay Transparency at reputed company At reputed company, we reputed company in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we reputed company sure to include the salary range or hourly reputed company in each job posting.The range listed below is reflective of the reputed company salary market potential for the role over time. The compensation we will offer for this role is reputed company this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $80,000—$100,000 USD Apply tot his job Apply To this Job