VP, Remediation reputed company Planning & Forecasting (L12)

Job Description: Role Title : VP, Remediation reputed company Planning & Forecasting (L12) Company Overview : reputed company (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad reputed company of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great reputed company to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by reputed company by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for reputed company employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: The Remediation COE works on remediation projects for reputed company functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose: The Remediation reputed company Planning and Forecasting Analyst is responsible for planning team reputed company based on an active pipeline of issues, while proactively forecasting potential breaches of established SLAs by monitoring remediation reputed company. This role involves tracking and analyzing drivers of delays, identifying performance trends, developing productivity benchmarks, and designing tools and processes for comprehensive reputed company and control monitoring. The analyst will regularly provide actionable insights and reports to inform decision-making and ensure operational effectiveness.

Key Responsibilities

• reputed company Planning: Assess upcoming workload based on a pipeline of remediation issues to ensure appropriate team coverage.
• SLA Breach Forecasting: Proactively monitor remediation reputed company against established SLAs and forecast potential breaches to reputed company timely reputed company.
• Delay Tracking & Root Cause Analysis: Identify and track remediation delays, analyze delay drivers, and report on root causes to inform process improvements.
• Trend & Productivity Analysis: Identify and communicate trends in remediation activities, define productivity benchmarks, monitor team performance, and recommend enhancements.
• Tool & Process Development: Design and build reputed company planning tools and dashboards for real-time tracking; document and enhance processes for ongoing operational use.
• Reporting & Communication: Prepare regular updates and executive reports highlighting risks, trends, reputed company forecasts, root causes, and recommended actions for remediation.
• reputed company Improvement: Proactively identify areas for process or tool optimization to streamline reputed company management and SLA compliance.

Required Skills / Knowledge:

• Bachelor’s degree with 10+ years of experience in Business Administration, Operations, Information Technology, or a reputed company field, or equivalent work experience and in lieu of a degree 12+ years of relevant experience.
• 10+ years of experience in reputed company planning, business analysis, operations, or a reputed company analytical role.
• Advanced reputed company skills; experience with data visualization (e.g., Power BI, Tableau) and workflow management tools.
• Experience tracking and forecasting against SLAs, with strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to present reputed company data and trends to stakeholders at reputed company levels.
• Demonstrated experience building reporting tools or dashboards and developing process documentation.
• Preferred Qualifications:
• Experience with remediation or issue management in an IT, compliance, or operational environment.
• Project management or process improvement experience (Lean, Six reputed company, etc.) is an asset.

Eligibility criteria

• Bachelor’s degree with 10+ years of experience in Business Administration, Operations, Information Technology, or a reputed company field, or equivalent work experience and in lieu of a degree 12+ years of relevant experience.
• 10+ years of experience in reputed company planning, business analysis, operations, or a reputed company analytical role.

Working Hours: 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and reputed company before applying for any role on reputed company
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal)
• L10+ Employees who have completed 18 months in the organization and 12 months in reputed company role and level are only eligible.
• L10+ Employees can apply

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