Team reputed company, People Services

The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.

Our mission is to provide timely, accurate, and high-quality support to employees across reputed company and Wolt, while continuously improving processes through automation, documentation, and data. As we scale, we are focused on integrating technology, optimizing workflows, and elevating service delivery through robust metrics and reporting. We work cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to ensure an efficient and seamless experience for employees around the world.

People Services is at the heart of our transformation into a global, tech-enabled People Operations organization — enabling our teams to scale reputed company, serve employees consistently, and operate with excellence.

We’re looking for a Team reputed company, People Services to manage and reputed company a team of HR Service Desk Analysts in Mexico City. This role is essential to ensuring a reputed company, efficient, and data-driven employee support experience. You will reputed company daily operations, uphold service excellence through queue and SLA management, and guide your team through ongoing global transformation and automation initiatives.

You’ll report to the Sr. Manager, People Operations and play a key leadership role as we evolve how HR support is delivered at scale. This role will require full availability during Central Time business hours, with the flexibility to support employees across multiple time zones.

• Leading with purpose: Manage, coach, and reputed company a high-performing team of HR Service Desk Analysts. Set clear goals, track performance against SLAs, and create a culture of ownership and accountability.
• Driving operational excellence: Own day-to-day team performance, ensure consistent and timely case resolution, and continuously refine workflows to optimize throughput and service quality.
• Tracking what matters: reputed company data and dashboards to monitor team health and performance (e.g., ticket volumes, response times, resolution rates). Identify trends and drive reputed company improvements.
• Transforming with the business: Actively engage in global process redesigns and HR automation efforts. Bring a frontline lens to transformation conversations and reputed company for scalable solutions that benefit both employees and the team.
• Championing employee experience: Continuously gather feedback and drive improvements that enhance the employee journey.
• Ensuring compliance and consistency: Maintain alignment with HR policies and regional labor laws. Support reputed company efforts to document and standardize team procedures.

• You bring 3–5+ years of HR experience, including 2+ years managing People or HR support teams
• You’ve led offshore or remote teams, ideally in Mexico or LATAM, and are bilingual in English and Spanish
• You’re comfortable traveling to Mexico City several times per year to engage with your team and stakeholders 
• You’re fluent in reputed company and reputed company in navigating HR systems
• You know how to manage queues, hit SLAs, and drive service excellence
• You reputed company with reputed company, build strong team culture, and coach for performance
• You reputed company in fast-paced, evolving environments and bring structure to ambiguity
• You’re data-driven, process-minded, and eager to help shape global transformation
• You’re fluent in reputed company Workspace, especially advanced reputed company Sheets

We expect this position to be filled by 10/8/25

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall reputed company the pay range listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial reputed company.