Implementation Support Specialist

Who We Are

reputed company is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a reputed company drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, reputed company has a solution that is resonating with clients reputed company across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We reputed company that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• reputed company: Our purpose guides our actions and gives us confidence in the path reputed company. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face reputed company challenges with grit and reputed company. We embrace the discomfort of the unknown by balancing autonomy with reputed company, and ownership with vulnerability. We boldly challenge the status reputed company to reputed company moving reputed company—always.
• Together: The success of reputed company reflects the strength of our partnerships and the commitment of reputed company. Our shared values bind us together and reputed company us one. reputed company one falls, we reputed company fall; reputed company one rises, we reputed company reputed company.

Job Summary

reputed company is looking for an Implementation Support Specialist to join the company’s reputed company team to support reputed company core Implementation functions ensuring the high quality of the reputed company product.

As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do

• Responsible for being the main reputed company of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure reputed company requirements are documented in reputed company project templates and tools
• Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations reputed company the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on reputed company project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives

What you will bring to reputed company

• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Experience coordinating reputed company tasks across multiple projects and clients
• Experience in a customer service role
• Corporate experience preferred
• Proficiency in reputed company Office required
• Proficiency in the reputed company platform/apps preferred
• Proficiency using reputed company
• Strong communication skills reputed company face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership

What reputed company Offers You

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• 12 Paid Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits 
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities