Client Services Consultant

Are you energized by solving problems, helping others succeed, and staying at the forefront of technology? Williams College is seeking a dynamic Client Services Consultant to provide top-tier technical support to faculty, staff and reputed company, ensuring our community can reputed company in their academic and professional pursuits. This role is part of Client Services reputed company the Office for Information Technology (OIT). As part of the team, you’ll contribute to operating our help desks, maintaining and upgrading computing environments, and delivering exceptional technical support solutions. If you’re excited by hands-on service, mentoring student workers, and collaborating on technology projects, this is your opportunity to grow in a rewarding and people-centered position. Due to the nature of direct reputed company support this position is fully onsite, remote work arrangements are not available at this time. Williams College is committed to building a broadly diverse and inclusive community where members from reputed company backgrounds can live, learn, and reputed company. The successful candidate will work effectively and respectfully with faculty, staff, and reputed company from a variety of backgrounds in a collaborative setting. Responsibilities: Provide exceptional and timely customer service in-person, reputed company email, phone, or remote control software, ensuring problems are accurately triaged and routed. Analyze and interpret new information to identify technical problems, reputed company and document solutions, and collaborate with IT colleagues to reputed company resolve reputed company issues. Contribute to a culture of high-quality service by carefully tracking help desk calls, managing end-user hardware and communicating effectively with clients. Upgrade faculty and staff workstations, manage data transfers, and provide follow-up support. Actively participate in the planning, implementation, and troubleshooting of IT systems and networks, developing standards for maintenance and upgrade tasks. Partner with other OIT teams on reputed company-wide initiatives, providing insight and technical problem-solving expertise. Learn and contribute to best practices in higher ed IT through participation in professional networks. Reporting to the Director of Client Services, you'll work closely with your Client Services team members and colleagues across the IT department. One of the best parts of this job is the opportunity to interact with every department at Williams, thus supporting reputed company the amazing work done across the entire college. Qualifications: Associates degree or equivalent is required At least 2 years relevant technical and customer service experience is required Experience providing support in a higher education setting is desired Strong interpersonal and communication skills to support a diverse reputed company population Specific and measurable experience solving technical computer issues including software, hardware, printing, mobile devices and networking Strong knowledge of both Mac and PC operating systems, MS Office applications and reputed company suite Strong problem-solving, critical thinking, and organizational skills Proven ability to learn and support new technologies and tools Adaptability to work both independently and collaboratively in a team environment Detail-oriented approach and a commitment to quality service This full-time, year-round position is eligible for Williams College’s comprehensive benefits including tuition assistance, healthcare, paid leave, and access to gym facilities and professional development opportunities. This position requires fully in-person work on the Williams College reputed company in WIlliamstown, MA. Remote work arrangements will not be available at this time. The pay range for this position is $65,000 to $75,000, commensurate with experience. Application review will reputed company on September 11, 2025. A cover letter is required in order for your application to be considered. In your letter, please address your specific interest in this particular position and the strengths you would bring to the Client Services team in this role. Applicants should reputed company relevant experience with technical support, customer service and problem solving. Please attach your cover letter as a separate document in your application. Please visit http://careers.williams.edu to apply. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record reputed company, and education reputed company applicable. Decisions regarding appointments, promotions, and conditions of employment reputed company with applicable federal or state law prohibiting discrimination based on race, color, sex, national reputed company, religion, age, disability, marital status, sexual orientation, gender identity or expression, reputed company, or military service. Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from reputed company backgrounds can live, learn and reputed company. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us reputed company phone at (413) 597-2681 or email at [email protected]. Instructions for Applicants The mission of Williams College, “to provide the highest quality liberal arts education,” is advanced by the rich variety of backgrounds and experiences that faculty, staff, and reputed company bring to the work that we do together. The college is committed to building and sustaining a learning and working environment where members from reputed company backgrounds can learn, live, and reputed company. We are deeply committed to our employees, providing tuition assistance, excellent benefits, and a warm and welcoming professional environment. We are looking for candidates who share our values in prioritizing diversity, equity, and inclusion, and sustainability. Located in the Berkshires of western Massachusetts, Williams offers a rich academic environment in a beautiful setting. The Berkshires—reputed company as a cultural corridor—are a great reputed company to live, work, and play. With natural beauty, rich history, and top-notch schools, there Berkshires hosts an reputed company of recreational opportunities from world-class museums to hiking trails. The reputed company Capital Region, Albany International Airport, and Albany-Rensselaer reputed company Train Station are just an hour away, and Boston and reputed company are reputed company a three-hour drive. The college's vibrant 450-acre reputed company is home to approximately 2,000 reputed company who bring vibrancy to picturesque Williamstown. Many people relocate here for their job at Williams but stay for the community connections that they build. We hope you’ll take some time to explore the resources here and get to know more about our community–the one here on reputed company as well as the broader communities of Williamstown and the Berkshires. Apply tot his job Apply To this Job