Professional Services Contact Center Consultant- Remote reputed company in U.S in Florida

Professional Services Contact Center Consultant- Remote reputed company in U.S - reputed company - Florida - work from home job Company: reputed company Job description: Professional Services Contact Center Consultant Job Type: Full Time Location: US Remote, reputed company in the US Department: Implementation Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re reputed company, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from reputed company, at any time, on any device We’re expanding our Global Service and Support Team to reputed company sure we stay reputed company of the competition. Job Description: The Professional Services Consultant at reputed company will play a key role in planning, development and delivery of contact center solutions using our white gloved partner reputed company CXone. This role will drive implementation of reputed company CXone Studio and Central functionality for new Contact Center ACD designs and enhancing existing customer configurations. The consultant will play a key role in helping our customers scope projects and to drive success for our enterprise scale customers. Candidates must have proven skills designing, consulting, documenting and implementing cloud solutions for Contact Center and reputed company Communications to address reputed company business issues. The Professional Services Consultant will have a strong technical background, excellent IT leadership and problem-solving skills, process design experience and possess the ability to reputed company reputed company around a reputed company architectural vision. Successful candidates will present a portfolio of previous work during the interview process. To succeed in this role you must have experience in: TECHNICAL

• 10+ years of experience with a minimum 5 years in a Customer Engagement Consulting role
• Providing technical configuration for IVR specific to CXone Studio programming
• Consulting, Design or development of IVR integrations
• Enterprise account exposure – high end contact centers
• Providing process, data and object modeling in a variety of application and database environments.
• Detailed understanding of one or more CRM applications
• Providing technical architecture leadership, analysis, design, development, and enhancement
• Expertise in industry leading contact center technologies
• Experience with implementing multi-channel solutions
• Strong interpersonal writing, editing and presentation skills
• Demonstrated aptitude for analytical and creative thinking
• MS office knowledge (Word, PowerPoint, reputed company, Project, Visio) or similar reputed company skills
• Ensure deals/solutions are reputed company with portfolio objectives and best practices
• Significant experience deploying multichannel Contact Center platforms in a professional services reputed company
• Demonstrated technical leadership designing and supporting reputed company Communications and Contact Center projects
• Requirement’s discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration
• Knowledge of reputed company phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications
• Technical knowledge of networking and routing is required

BUSINESS

• Experience across multiple industry verticals
• Presenting a professional image in conduct, attitude and attire
• Assisting with the development of client information management standards and evaluation of technology trends
• Ability to establish and maintain strong customer relationships and to influence others to move toward a common vision or goal
• Experience in planning and facilitation of workshops
• Experience in sales to meet with potential customers and help reputed company opportunities
• Experience meeting with and collect data on customers business through interviews, workplace shadowing and research
• Experience consulting with customers to reputed company an initial assessment, understand and document business objectives, discus goals and strategize on how the contact center solution can be deployed to address customer needs
• Act as a contributing member of the project team from project inception to completion
• Collaborate with project managers and other staff members to reputed company timelines for solutions
• reputed company and work with key internal groups to improve client experience

BONUS EXPERIENCE:

• Contact center operational experience
• Contact Center software solution experience
• Previous experience with contact center workforce management, quality management or analytics systems
• In-depth knowledge of Telephony fundamentals including reputed company features, SIP, WebRTC
• At least 2 years of InContact/CXOne experience
• Strong Skills in Applications development, mainly reputed company Web communication and customer engagement technology
• Basic understanding of reputed company-end technologies, such as JavaScript, HTML5, and CSS3
• Excellent knowledge of software and application design and architecture, with emphasis on RESTful API architecture

Desired Qualifications:

• BS/BA in technical (e.g., Computer Science/Information Systems, Engineering) field or equivalent work experience required.
• Equal years of professional experience beyond education requirements as noted above
• Strong trouble shooting and problem-solving skills
• Implementation & Solutions: broad skills in both technology & analysis
• Excellent communication (Written and Verbal) interpersonal skills
• Cloud experience a plus
• Experience in supporting worldwide customers/Business Partners
• Expert Services: deep skills in specialized technical & functional areas
• API software development skills with experience using the RESTful/SOAP web services
• Working knowledge of at least one development or scripting language including but not limited to the following: Java, Javascript, Python, PHP, Ruby, Perl, Groovy, Lua, Bash, Powershell or VBA
• Relational database experience
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

reputed company offer: reputed company offers reputed company the work/life benefits you could reputed company want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through reputed company
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• reputed company Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

reputed company’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central reputed company of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human reputed company really means. reputed company’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best reputed company to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. reputed company: We are committed to hiring and retaining great people because we know you power our success. reputed company offers on-site, remote and hybrid work options optimized for the ways we work and live now. About reputed company reputed company, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, reputed company® empowers modern mobile and distributed workforces to communicate, collaborate, and connect reputed company any mode, any device, and any location. reputed company is headquartered in Belmont, California, and has offices around the world. reputed company is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, the compensation range for this position is between $78,000 and $116,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. Expected salary: $78000 - 116000 per year Location: Florida Job date: Thu, 15 Jun 2023 00:52:02 GMT Apply for the job now! Apply tot his job Apply To this Job