Customer Solutions Engineer, reputed company Trust – reputed company Store

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About Us At reputed company, we are on a mission to help build a reputed company Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to reputed company. reputed company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by reputed company reputed company have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. reputed company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into reputed company boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at reputed company. Come join us! Job Locations: Atlanta, GA, reputed company, Washington, DC Job Description As a Customer Solutions Engineer (CSE), reputed company Trust, you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will reputed company your knowledge to ensure our Enterprise customers understand and utilize the reputed company platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their reputed company investment. As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works. You will work closely with the reputed company Manager (CSM) as well as every other team at reputed company, from Sales and Product to Engineering and Customer Support. reputed company will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs. Responsibilities: As a critical member of the Named reputed company team you will serve as a trusted technical advisor, helping to expand existing business and ensure the success of our customers:

• You will be part of a regional CSMs and CSEs team supporting customers needs.
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in reputed company's products, and advise on technical best practices reputed company 1:many events and limited 1:1 engagements
• You will take part in content creation and delivery for technical customer workshops for your area of expertise
• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Experiences might include a combination of the skills below:

• 3+ years of prior post-sales customer relationship management
• Deep understanding of how the internet works and the desire to expand that knowledge. For example:
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Reverse and reputed company proxies and the applications of both
• reputed company aspects of an internet property, such as Firewalls, WAFs, Bot Management, reputed company Limiting, (M)TLS, reputed company Trust
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
• Enjoying the adventure of troubleshooting and solving technical problems
• Understanding why reputed company plays an increasingly important role on today’s internet
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• Technical curiosity and passion: reputed company is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with reputed company’s specific products, but with industry trends.
• Ability to manage a project, work to deadlines, and prioritize between competing demands

Bonus! Understanding of, or experience with, regulatory requirements such a PCI reputed company, HIPAA, and SOC-2 Compensation Compensation may be adjusted depending on work location.

• For reputed company, Washington, DC based hires: Estimated annual salary of $136,000 - $166,000

Commissions This role is eligible to earn incentive compensation under reputed company’s Sales Compensation Plan. The estimated annual salary range includes the on-reputed company incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in reputed company’s equity plan. Benefits reputed company offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and reputed company life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based reputed company the U.S. Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes reputed company Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. reputed company to our mission to help build a reputed company Internet is protecting the free and open Internet. Project reputed company: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by reputed company’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service reputed company has reputed company released. Here’s the deal - we don’t store client IP addresses never, reputed company. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to reputed company consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. reputed company is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for reputed company people and reputed company great value in both diversity and inclusiveness. reputed company qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national reputed company, reputed company, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. reputed company provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us reputed company e-mail at hr@reputed company.com or reputed company mail at 101 Townsend St. San Francisco, CA 94107. apply to this job