Senior Community Manager - Contract – Amazon Store
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As part of the Bungie Community Management team, the Senior Community Manager helps to build relationships between past, present, and future community members with Bungie and the development teams. Their mission is to support the community team and its daily operations associated with sustaining the live game.
Senior Community Managers work closely with Bungie and SIE Marketing, Editorial, Public Relations Technical Community Managers, industry partners, and the Destiny 2 development team to support the player communications and share player experiences and feedback that helps to inform and add perspective to our creative processes. They highlight the passionate humans working inside Bungie and developing experiences every day for the community, create safe places where players can interact with one another, foster relationships with community leaders, and help the development team facilitate communications between all groups.
RESPONSIBILITIES
- Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
- Manage and mentor other members of the community team to facilitate day-to-day communications needs, blogs articles, feedback sessions, and more.
- Partner with Technical Community Managers to identify, prioritize, and address player-facing issues.
- Coordinate team engagement or participation in development playtests to give feedback with knowledge of community reactions.
- Develop strategies to support and amplify the release of official Destiny marketing assets and global campaigns.
- Partner with Localization Editors to translate and quality control marketing content.
- Collaborate and support international team members on regional-specific projects and activations.
- Participate in and drive internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
- Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
- Source, analyze, and organize player feedback for internal distribution.
- Work with marketing and PR teams to identify and amplify community leaders.
- Draft relevant communications to educate, inform, and celebrate the community.
- Create community driven campaigns, competitions, and activations to regularly engage players and drive conversation around Bungie products.
- Identify collaborative or celebratory efforts between gaming communities under the Bungie umbrella (Marathon, we’re looking at you!)
REQUIRED SKILLS
- 5+ years of industry experience managing a passionate gaming community.
- Excellence in written and verbal communication for both public facing and internal communications.
- Experience leading a team or managing others.
- Flexibility with scheduling to accommodate international collaboration or urgent live service needs.
- Strong insights for building and structuring online interactions.
- Ability to create data informed reports on sentiment and utilize social listening tooling.
- Proven track record and enthusiasm for enabling and measuring proactive and reactive. public conversations in a live game service environment.
NICE-TO-HAVE SKILLS
- Bachelor’s Degree: Communications, Public Relations, Marketing, Writing.
- Deep familiarity with video games industry and games as a service, MMO, FPS, etc.
- Deep familiarity with the Destiny Community.
- Understanding of Console and PC based players or gaming communities.
- Some familiarity with Bungie as a studio and its past adventures.