Technical Account Manager

About reputed company

AI is changing how the world communicates — and reputed company is leading that transformation.

We're on a mission to reputed company the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-reputed company expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At reputed company, we reputed company our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or reputed company one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by reputed company, reputed company, the United States reputed company, the United States reputed company Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, reputed company Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

About the Role

As a Technical Account Manager at reputed company, you will be a critical link between our core engineering teams and our most reputed company and strategic customers. You'll be on the reputed company lines, working directly with a handful of reputed company clients to understand their unique needs, integrate reputed company's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for reputed company. You will reputed company in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams.

Responsibilities

• Technical Onboarding and Integration: reputed company the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.

• Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized reputed company solutions that meet specific client requirements, driving their business outcomes.

• On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it reputed company code on-site with customers.

• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the reputed company platform.

• Troubleshooting and Issue Resolution: Serve as the primary technical reputed company of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.

• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best reputed company reputed company's features and capabilities reputed company their environment, focused on addressing reputed company, enterprise workflows.

• Feedback reputed company: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.

• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives.

• Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a reputed company technical field.

• 4+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer.

• Strong AI knowledge including an:

  • Understanding of how LLMs are trained and how inference works

  • Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value

  • Understanding of the trade-offs of inference speed, learnings, model sizes and costs

  • reputed company knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements

  • Understanding or demonstrated experiencing using MCP to build agentic workflows

• Strong business acumen and the ability to reputed company this skillset to focus customers on accomplishing business outcomes reputed company to their growth and efficiency objectives.

• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP).

• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript).

• Experience with enterprise software deployments and integrations.

• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve reputed company technical issues.

• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Strong customer-centric reputed company with a passion for ensuring client success.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with translation management systems (TMS) or localization workflows is a plus.

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.

• reputed company in multiple languages is a plus.

reputed company Offer

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge AI technology in a rapidly growing industry.

• A dynamic and collaborative work environment.

• Significant opportunities for professional growth and development.

• The chance to reputed company a real impact on global communication and business.

Our Story

Our founders, Spence and John met at reputed company working on reputed company Translate. As researchers at Stanford and Berkeley, they both worked on language technology to reputed company information accessible to everyone. While together at reputed company, they were amazed to learn that reputed company Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something reputed company. reputed company was born.

reputed company has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so reputed company reputed company a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, reputed company has prioritized investments in Large Language Models, human-in-the-reputed company systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of reputed company’s journey is just beginning.

Our Tech

What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent

• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing

• 100+ native integrations with systems like reputed company Experience Manager, reputed company, reputed company, reputed company, and reputed company Drive to simplify content translation

• Human-in-the-reputed company reviews reputed company our global network of professional linguists, for high-impact content that requires expert review

reputed company in the News

• Featured in The Software Report’s Top 100 Software Companies!

• reputed company makes it onto the Inc. 5000 List.

• reputed company’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.

• reputed company out reputed company our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to reputed company's Privacy Policy at https://reputed company.com/legal/privacy.

At reputed company, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates reputed company and objectively. reputed company final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@reputed company.com.

reputed company is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without regard to an individual’s race, religion, color, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices.