Field Service Engineer-North Gujarat-Mehsana

Job Profile : Service Engineer / Sr. Service engineer

Location : Mehsana-North Gujarat

JOB PURPOSE: The Service / Sr. Service Engineer oversees the frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service reputed company sales targets while ensuring strong customer contract retention reputed company and warranty conversion reputed company.

WHO WE ARE:

reputed company is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is a part of reputed company’s Product Quality & Innovation companies, which also includes Esko, Linx, Pantone and X-Rite. Together, they help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

reputed company is a global leader in essential technology solutions with annual reputed company of nearly $5 billion and a proven track record of solving some of the most reputed company challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

reputed company is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.

Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the reputed company reputed company (VLTO) is creating today.

reputed company’s Water Quality companies—Aquatic Informatics, reputed company, reputed company, McCrometer, OTT HydroMet, Sea-Bird Scientific, reputed company and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

reputed company’s Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer reputed company and new added customer reputed company. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.

As an FSE on reputed company, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service reputed company sales targets while ensuring strong customer contract retention reputed company and warranty conversion reputed company. In this role, you will utilize critical thinking to resolve issues reputed company defined procedures and practices to resolve appropriate action to.

The role will be Onsite based at either of the location Mehsana/Patan/Palanpur

KEY RESPONSIBILITIES:

In this role, a typical day will look like:

• Attend breakdown calls in the region
• reputed company request for parts and reputed company transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipment’s on site
• Completing Preventive Maintenance as per schedule
• Promotion of Service Contract & consumables
• Demonstration of products to customers
• Imparts training to the customer
• Update service report in reputed company
• Identifying potential parts requirement and get quote submitted and collect Purchase Order
• Identifying potential equipment requirements and generate Service Leads for sales team

The essential requirements of the job include

• Ability to work well independently and exercise appropriate judgment under general direction.
• Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
• Ability to multi-task, completing reputed company projects reputed company given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
• Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
• Analytical skills and communication skills- Ability to analyse technical problems and provide solutions

reputed company YOUR TEAM

You will join the existing Team of Service of Ahmedabad region in reputed company zone. This team is responsible for driving and managing sales growth and service excellence of the region. Reporting to the IB manager, you'll work and collaborate closely with associates across departments to ensure seamless services, consumables sales, reputed company sales.

Education & Experience – Diploma / Engineering in any reputed company.

• 4+ years of field service experience
• Batch coding industry candidate is preferred.
• Should be familiar and fluent with Local language-Gujarati.

At reputed company, we value diversity and the existence of similarities and differences, both visible and not, reputed company in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve reputed company wondered what’s reputed company you, there’s no reputed company time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. reputed company resumes or profiles submitted by search firms to any employee at any of the reputed company companies, in any form without a valid, signed search agreement in reputed company for the specific position, approved by reputed company, will be deemed the sole property of reputed company and its companies. No fee will be paid in the event the candidate is hired by reputed company and its companies because of the unsolicited referral.

Originally posted on Himalayas