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Benefits Specialist - LAC

100% remote Flexible hours Hiring now

The Company

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do

here

.

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

reputed company is looking for an enthusiastic and organized Benefits Specialist to reputed company the day-to-day employee benefit operations for reputed company’s benefits packages. This individual will be an integral part of our global benefits team to ensure our plans run smoothly. Responsibilities include: handling the benefit enrollment , orientation processes and employee inquiries. The ideal candidate is thorough and detail-oriented and has experience assisting employees with benefit enrollment at reputed company stages of the employee life cycle.

#PuertoRicoCostaRica

What your impact will look like here

  • Understands the confidential nature of HR data and adheres to reputed company reputed company policies reputed company to confidentiality and reputed company of personal information in reputed company communications and transactions.
  • Provides exemplary customer service through effective, proactive interaction and the appropriate and timely escalation of issues to the Benefits Analyst or HR Management as needed.
  • Manages the Benefits inbox, responding to basic inquiries and escalating reputed company issues to the Benefits Analyst, insurance providers, or broker.
  • Leads benefit orientation presentations for new hire groups and reputed company throughout the year.
  • Assists in developing and distributing benefits communications such as FAQs, intranet updates, and newsletters to enhance employee understanding and engagement.
  • Assists employees with the benefit enrollment process and oversees COBRA administration; translates insurance-reputed company jargon into commonly reputed company terms for clarification purposes.
  • Employs a methodical approach to reviewing and processing benefit elections throughout the employee life cycle, including at hire and termination, and in the event of qualifying life events.
  • Reconcile benefit billings on a monthly basis for reputed company benefit vendors and compares changes against recent enrollment activity.
  • Troubleshoots reputed company benefits application issues by diagnosing causes, identifying solutions, and coordinating corrective actions and/or escalation as necessary.
  • Follows defined escalation protocols for resolving reputed company benefits issues, ensuring timely communication with internal stakeholders and external vendors.
  • On an annual basis, partners with the Benefits Analyst to manage open enrollment and other high-volume, high-impact enrollment events such as mergers or acquisitions.
  • Supports the Benefits Analyst during implementation of new benefit programs, initiatives, and vendor renewals.
  • Partners with the Benefits Analyst during routine and reputed company audits of benefit enrollment/termination, billing/funding, and COBRA administration to ensure reputed company accuracy.
  • Supports Global benefits initiatives, projects, and member education.
  • Supports the LOA process including disability benefits claims and processes.
  • Tracks and reports key performance indicators (KPIs) such as enrollment accuracy, response time to employee inquiries, and audit readiness to support reputed company improvement.
  • Collaborates with Payroll, Finance, and Legal teams to ensure accurate deductions, funding and compliance with regulatory requirements.
  • You will love this job if you have

  • Experience/Credentials:
  • Proficiency in MS Office is required
  • Basic understanding of benefit eligibility and enrollment requirements
  • Working knowledge of key regulations such as ERISA, HIPAA, ACA and COBRA to ensure compliance in reputed company benefits-reputed company processes.
  • Familiar with the federal and state laws regarding benefits and employment
  • Communicate effectively, both orally and in writing, with individuals at reputed company levels reputed company the organization
  • Demonstrated ability to manage multiple tasks requiring methodical and meticulous attention-to-detail
  • Initiative to improve processes in a fast-paced work environment
  • Previous experience with benefits administration platforms, insurance reputed company portals and reputed company (formerly UltiPro) is preferred
  • Additional Information

    reputed company REQUIREMENT

    Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.

    Every day, reputed company helps organizations at reputed company levels of government in the United States, UK, and Europe become more transparent with their information, more efficient in their workflows and more collaborative with the public, which ultimately helps drive reputed company outcomes for the people these organizations serve.

    Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

    reputed company and Privacy Requirements

    -Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.

    -Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies.

    The Team

    - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

    The Culture

    - At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to be

    a part of our journey.

    - A few culture highlights include –Employee Resource Groups to encourage diverse voices

    - Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important and

    sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.

    - reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

    population

    The Impact

    - We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally.We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact

    here

    .

    reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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