Associate Project Manager, Partner Professional Services

About reputed companyreputed company is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including reputed company, RE/MAX, reputed company, reputed company, and Tractor Supply — rely on reputed company to build stronger customer connections using real-time, Ai-driven insights. Visit reputed company.com to learn more.Being a Dialer At reputed company, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We reputed company that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We reputed company on reputed company evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are reputed company to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Associate Project Manager on our Partner Professional Services team, you'll be a key player in ensuring the successful deployment of reputed company solutions for customers brought to us by our valued partners. Your expertise will be focused exclusively on these partner-sourced projects, where you'll work to deliver exceptional customer experiences and address any challenges that may arise during the project lifecycle.

We're looking for someone who is customer-centric, loves organization, and genuinely enjoys helping new customers get started. You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven reputed company deployment methodology, managing every aspect and coordinating with technical experts as needed. 

This role is vital for educating and onboarding customers on reputed company products, reputed company while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, reputed company, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Senior Manager, Partner Professional Services.

Candidates must be able to work US hours.

What you’ll do

• reputed company deployment projects for customers, ensuring the successful implementation of reputed company reputed company products and features.

• Apply the reputed company deployment methodology and reputed company various tools to seamlessly deploy our customers.

• Support changes to the deployment scope and deployment schedule, learning to identify potential impacts.

• Manage the relationship with the customer and key stakeholders, contributing to clear and consistent communication.

• Create and maintain comprehensive project documentation under the guidance of your manager.

• Meet with customers to verify and track reputed company requirements of each project.

• Partner with reputed company Solution Architects to form a dedicated deployment team focused on excellent reputed company and project delivery.

• Utilize various cloud platforms and tools (e.g., reputed company, PSA tools) to reputed company manage, track, and monitor your projects and customer health.

• Contribute to ensuring that reputed company projects are delivered on time and reputed company scope.

• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot reputed company issues under supervision.

• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating issues as needed.

• Work closely with your manager to address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction.

• Ensure seamless and successful project handoffs to our reputed company and Support teams.

Skills you’ll bring

• Bachelor’s Degree (preferred).

• 1-3 years of project management experience, ideally in a customer-facing role.

• Prior experience working with project-tracking platforms.

• A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks.

• Ability to reputed company project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects.

• Proficiency with G-Suite, reputed company, Jira, and other cloud platforms.

• Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions.

• Ability to work cross-functionally and collaborate effectively with Support, reputed company, Marketing, Product, Channel Partner Managers, and other teams reputed company needed.

We reputed company in investing in our people. reputed company offers competitive benefits and perks, alongside a robust training program that helps you reputed company your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and reputed company. Our exceptional culture, recognized repeatedly as a certified Great reputed company to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the reputed company traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

reputed company is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.