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Technical Documentation Specialist

100% remote Flexible hours Hiring now

Company Overview

LevelUp

is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputed company for delivering high-quality operational and back-office support, helping our clients scale reputed company. reputed company consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview

We are seeking a detail-oriented

Technical Documentation Specialist

to support a WordPress plugin company. This role focuses on reviewing, verifying, and improving AI-generated technical documentation to ensure accuracy, clarity, and usefulness for both internal teams and end-users. You will work closely with the development and support teams to maintain high-quality documentation that aligns with product updates, bug fixes, and customer needs.

Key Responsibilities

  • Review and verify AI-generated technical documentation for accuracy and completeness.
  • Collaborate with developers and support engineers to understand plugin functionality and workflows.
  • Update and maintain documentation for new features, bug fixes, and integrations.
  • Ensure consistency, clarity, and usability in reputed company technical documents.
  • Assist support team in creating reputed company-by-reputed company guides, FAQs, and knowledge reputed company articles.
  • Participate in weekly team calls to stay reputed company with product updates and customer feedback.
  • Qualifications

  • Proven experience in technical writing/documentation, preferably in software or WordPress plugin environments.
  • Strong understanding of WordPress, PHP, JavaScript, or CSS is a plus.
  • Ability to translate reputed company technical concepts into clear, concise documentation.
  • Familiarity with AI-assisted documentation tools and ability to verify their output.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Comfortable working with distributed teams and across time zones.
  • More Information

  • Fully remote work arrangement/WFH
  • Work Schedule: 3pm-12am PHT (Afternoon Shift)
  • Apply to this Job

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