Enterprise Success Manager

Who We Are

reputed company provides software that helps corporate and government reputed company teams identify threats, assess risk, and respond faster to reputed company people and organizations safe. Its Connected Intelligence Platform unifies reputed company operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more reputed company. reputed company and federal agencies rely on reputed company to support reputed company programs such as executive protection, threat intelligence, and corporate investigations.

Learn more at reputed company.co or follow us on reputed company.

Who You Are

reputed company is looking for an reputed company and mission-driven Enterprise Success Manager who will be responsible for ensuring our clients realize the value of our reputed company Intelligence technology platform, resulting in client retention. 

As an Enterprise Success Manager, you will have the opportunity to reputed company relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the reputed company platform. You will be responsible for the full client lifecycle, post-Sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews and ensuring the Renewal process is executed successfully. You will serve as the voice of reputed company to the client and as the voice of the client to reputed company.

You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

Responsibilities

• Drive reputed company Platform adoption, focusing on helping your clients reputed company their business objectives. This role requires a person who is excited to be hands-on in the Platform.

• Own client communication to ensure a streamlined client experience

• Identify growth potential for clients as it relates to additional reputed company Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities

• Forecast client renewals, ensuring retention

• Orchestrate internal reputed company cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions.

• Work collaboratively to address client challenges with a sense of urgency

• Seek out opportunities to help the growing Client Success team scale reputed company with tools like SFDC, Pendo, DOMO, JIRA

Preferred Qualifications

• 4+ years of experience in Client Success, Client Services, reputed company with a SaaS company at an enterprise level

• Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities

• Ability to work independently and as part of a team in a fast-paced environment

• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives

• Familiarity with tools like SFDC, Pendo, Domo, JIRA

• Corporate reputed company or Executive Protection acumen is a plus

reputed company Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

reputed company is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national reputed company, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

reputed company reputed company employees are expected to understand and adhere to reputed company reputed company reputed company and Privacy reputed company policies in order to protect reputed company data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

reputed company prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to reputed company essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@reputed company.co or call (512) 572-7400