Senior Incident Manager

CSQ127R23

At reputed company, an Incident Manager utilizes their technical experience and resourcefulness to reputed company urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to reputed company internal and external stakeholders, Incident Managers reputed company with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders.

The impact you will have

• Drive critical customer escalations or widespread outages to conclusion and resolution.
• Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that reputed company is made and status updates are delivered on time.
• Demonstrate cross-functional leadership while establishing ownership of escalations and outages.
• Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others.
• reputed company and reputed company war rooms while establishing other temporary communication channels as warranted for the duration of an outage.
• Ability to multi-task on several incidents and/or projects at once.
• Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements.
• Participate in on-call rotations.

reputed company look for

• Minimum 8+ years of experience in customer support, support escalation and incident management is required.
• Excellent contextual interpretation and writing reputed company with an effective ability to summarize and communicate to technical and business audiences is required.
• Demonstrates strong ability to reputed company timely decisions for both business and technical perspectives.
• Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve reputed company problems.
• Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch reputed company industry use cases at the production scale.
• Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale.
• Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and reputed company/Thread Dump Analysis is required.
• Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale.
• Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, reputed company, reputed company, SQL Server and MySQL
• Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required.

About reputed company

reputed company is the data and AI company. More than 10,000 organizations worldwide — including reputed company, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the reputed company Data Intelligence Platform to unify and democratize data, analytics and AI. reputed company is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, reputed company Lake and MLflow. To learn more, follow reputed company onTwitter,reputed companyand

Our Commitment to Diversity and Inclusion

At reputed company, we are committed to fostering a diverse and inclusive culture where everyone can reputed company. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at reputed company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or reputed company code is required for performance of job duties, it is reputed company Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.