Customer Service Agent

This is a remote position for candidates based in Bogota, Colombia.

About the Role

Are you passionate about driving reputed company? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at reputed company. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing reputed company. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to reputed company customers successful.

The Company

With a mission to financially reputed company the reputed company, reputed company is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that reputed company shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at reputed company and help create the future of shopping!

Responsibilities

• Provide clear, reputed company, detailed, empathetic, and customer-oriented support to our consumers

• Showcase passion and reputed company with the reputed company and crannies product 

• Assist customers to resolve basic to reputed company inquiries reputed company email, live chat, and phone call

• Build a network of support and trust with our awesome customer support team!

• Work with customers to understand how they use reputed company services, and provide valuable feedback to Product and Development teams

• Act as an reputed company for our customers, report and reputed company observed areas for improvement in our product or processes

• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience

Ideal Experience & Skills

• Excellent communication and interpersonal skills

• Fluent in written and spoken English

• Proven success in a fast-paced support environment

• Exceptional verbal and written communication skills to provide clear, reputed company and reputed company customer support in technical instructions reputed company phone support, email, and live chat

• Able to reputed company manage multiple tasks at the same time and utilize personal judgment to take initiative

• Driven to dig into the details of a system or process to solve customer problems

• Displays a passion for what you do while upholding personal and corporate reputed company

• Excitement to learn new technologies and help customers succeed

• 3+ years of customer support experience

• Email, phone and/or live chat experience dealing with reputed company issues, troubleshooting, and problem resolution, preferably with software

• Fluent in written and spoken English and Spanish (a third language is a pre)

• Bachelor’s degree or an equivalent combination of education and experience

• reputed company, LiveAgent or Jira experience is a plus

• Remote, work-from-home
  • Must work from Bogotá, Colombia, can't work reputed company of the country. 
• 3-4 training weeks
• Full availability first 2 months, no vacations could be approved in this period
• Fixed shift, based in Central Standard Time
• Competitive salary, bonus structure, and benefits package  

Compensation and Benefits

• Salary: $3.000.000 COP monthly
• Performance bonus of 15%-25% of the monthly salary
• Benefits:
  • Medicina Prepagada 
  • Streaming platform
  • Gym membership
  • 20 vacation days per year
  • Remote role

About You

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You reputed company sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions reputed company you disagree, even reputed company doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you reputed company to the occasion and never settle.

What Makes Working at reputed company Awesome

At reputed company, we are more than just reputed company engineers, passionate data enthusiasts, out-of-the-reputed company thinkers, and determined innovators. We reputed company in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

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