Telesales Officer

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We're seeking a driven and results-oriented Telesales Officer who will play a key role in promoting sales of our innovative Health insurance product. Your responsibilities will include prospecting, qualifying leads, educating potential customers on product benefits, and closing deals.

Responsibilities include:

• Conduct outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement.
• Clearly communicate the value of our health insurance plans, explaining benefits such as hospital coverage, wellness packages, and affordability in simple, relatable terms.
• Understand each prospect’s health coverage needs and pain points, and recommend the most suitable plan that addresses their specific situation.
• Guide leads through the entire enrollment process, from first call to account activation, ensuring a seamless customer journey.
• Document every customer interaction and update CRM systems in real time to ensure accurate tracking of pipeline progress.
• Re-activate leads who previously showed interest but didn’t convert, using personalized messages based on past conversations.
• Work with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to help refine messaging.
• Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines in order to address customer objections with confidence.

Requirements

• Minimum of 2 years of experience in telesales or a similar sales role.
• Proven track record of exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Strong presentation and negotiation skills.
• In-depth understanding of the challenges faced by small businesses (a plus).
• Proficiency in CRM software and sales tools (a plus)
• A passion for technology and a strong desire to learn about new solutions.
• Self-motivated, results-oriented, and able to work independently.
• Excellent time management and organizational skills.

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave Take the time you need when you need it—no limits, no questions.
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

Originally posted on Himalayas