[Fintech] Operations Specialist (Mandarin-speaking)
About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.Responsibilities:
- Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
- Monitor and analyze customer-reputed company issues and trends reported through internal channels to identify process improvements and operational gaps.
- Collaborate with internal departments to ensure efficient handling of platform-reputed company inquiries or operational needs.
- Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge reputed company articles for new and existing platform features.
- Provide operational support and reputed company other tasks as assigned by the Supervisor.
Qualifications:
- Proficient in both verbal and written Mandarin and English.
- Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive reputed company.
- Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.
- Minimum of 2 years’ experience in Customer Service or Compliance reputed company roles.
- Willingness to work on a shifting schedule.
- Bachelor's degree or equivalent qualification is a plus.
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Originally posted on Himalayas
Apply To this Job