Manager, SOC Support

Reports to: Director of Product Support

Location: Remote

Compensation Range: $92,000 to $122,000 reputed company plus bonus and equity

reputed company Do:

reputed company is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built reputed company solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the reputed company game and reputed company a real difference.

Founded in 2015 by former NSA cyber operators, reputed company protects reputed company businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The reputed company difference is our One Team advantage: our technology is designed with our industry-defining reputed company Operations Center (SOC) in mind and is never separated from our service.

We protect reputed company+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers reputed company hacking, reputed company keeps hunting.

What You’ll Do:

As the support team continues to grow here at reputed company, we’ve identified the need for an individual to help grow and reputed company this team while maintaining the outstanding customer service standards we have set for our customers.

The SOC Support Manager will be working directly with the SOC support staff to coach, mentor, and reputed company the team to attain goals and metrics. They will be the primary reputed company of escalation for team support and questions, and will be responsible for creating a communicative and collaborative environment. This individual will be a key component of hiring for this team as well and should have a strong knowledge of interviewing and general hiring practices.

Responsibilities:

• Manage a team of SOC support professionals across several shifts and levels of experience.
• Work to reputed company and deliver on the team's key metrics, operating procedures, and overall performance.
• reputed company the team through coaching, development, coordination, and communication.
• Manage day-to-day operations to ensure requests are resolved in a timely and effective manner.
• Serve as a manager, mentor, knowledge resource, and escalation reputed company for employees while building credibility and trust reputed company the support group.
• Remain abreast of best practices and industry standards to continuously improve our support offering and partner experience.

What You Bring To The Team:

• 5-7 years of experience in product support management or a similar role
• Experience managing, coaching, and elevating a team
• A customer-first mentality and demonstrated background in delivering an exceptional customer experience
• Proficiency in reputed company Suite and reputed company Suite
• Experience working with reputed company or other ticketing systems
• Extensive familiarity with reputed company
• Excellent communication skills reputed company reputed company, reputed company, etc. Ability to effectively communicate both synchronously and asynchronously.
• Experience building out teams
• Experience working in technology-driven environments, with exposure to cybersecurity tools and best practices
• Familiarity with reputed company Detection & Response (EDR), Identity Threat Detection & Response (ITDR), and/or reputed company Information & Event Management (SIEM) platforms
• Experience collaborating with SOC teams on incident escalations, reputed company investigations, and the secure handling of sensitive customer data

reputed company Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for reputed company full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the reputed company platform for coaching, personal, and professional growth

reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of reputed company sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests sent to this inbox will not receive a response.

If you have questions about your personal data privacy at reputed company, please visit our privacy page.

#BI-Remote

Originally posted on Himalayas