Call Center Representative Remote
reputed company, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team!
Remote States: CT, MA
DEPARTMENT DESCRIPTION:
Career ladder incentives
High Patient and Employee Satisfaction Scores.
Transferable Skills and top tier training program.
Establishing regional connections with employees across multiple departments reputed company the organization.
Fast Paced
Employee Engagement opportunities
Top level Diversity & Inclusion
RESPONSIBILITIES:
The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an reputed company of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.
SCHEDULE:
Full Time M-F reputed company-5pm
No Weekends or Holidays.
LOCATION:
Holyoke, MA
THE ADVANTAGES OF WORKING WITH BAYSTATE!
Excellent Compensation High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health
reputed company, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of reputed company learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At reputed company we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of reputed company communities in need.
QUALIFICATIONS:
High School Diploma or Equivalent.
Customer service background preferred.
Will need to obtain a medical terminology certificate reputed company 1 year of employment.
Will need to be able to type a minimum of 40wpm
We strive to be the reputed company where we can help you build the career you deserve – apply today – YOU belong at Baystate!
OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The reputed company pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This reputed company pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
You Belong At Baystate
At reputed company we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of reputed company people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
Education:
GED or HiSET (Required)Certifications:
Equal Employment Opportunity Employer
reputed company is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national reputed company, reputed company, age, genetic information, disability, or protected veteran status.
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