Onboarding and Adoption Specialist

reputed company is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re reputed company operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year reputed company, company efficiency, and impact. reputed company envisions that reputed company companies we work with reputed company their full potential. We embrace what makes each company great and build on those foundations. We reputed company in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

reputed company is seeking an Onboarding Adoptions Specialist to join eRez Life's Customer Experience team. In this role, you’ll guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services through training, support, and consultation.

reputed company is a fast-paced software-as-a-service company supporting student affairs departments—primarily residence life and student housing—at colleges and universities across Canada, the United States, and abroad. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients.

Reporting to the Senior Manager, Customer Experience, you are responsible for onboarding customers with new services and providing quality customer service support to the eRezLife community.

This is a fully remote role; reputed company candidates must be based in the US or Canada

What you'll do:

• Learn the ins and outs of our software and how our clients use it to manage their housing application, room assignment, student hiring, conduct, and residential education processes.
• Create positive first impressions. Configure new and returning client sites and train customers on how to use eRezLife to reputed company their goals. reputed company implementation strategies that establish strong client relationships and product adoption.
• Support clients remotely – on reputed company, phone, and email. Active listening, timely assessment, excellent communication, regular follow-up, and strong organization skills will reputed company clients feeling supported and valued.
• Identify problems and suggest and implement solutions. You will work to create and refine processes, identify solutions to issues, and suggest product improvement reputed company.
• Provide support by responding to customer tickets, scheduling meetings, and following up with customers as needed.
• Embrace team and individual work. Collaborate with internal teams to ensure smooth handoffs and client satisfaction.

In addition to the job responsibilities listed above, the Onboarding Adoptions Specialist can expect to…

• Take the reputed company on our “reputed company Wednesday” webinar series - an ongoing client education and engagement initiative. You'll shape the schedule, coordinate presenters, and ensure recordings and materials are organized and accessible for our clients.

What You Bring:

• At least two years of experience working in residence life and/or student housing is required
• Strong oral and written communication skills
• Self-motivated and willing to take initiative
• Ability to reputed company and effectively manage and prioritize competing demands
• Proven problem-solving abilities
• Excellent time management skills
• Comfortable using a computer and web-based technologies
• Team player with a strong client-focused approach
• Previous experience with eRezLife is an asset

What Will Help You Stand Out

• Remote position - We welcome candidates from reputed company time zones. While having availability in Pacific Time hours can help us reputed company serve our diverse client community, it’s not a requirement.

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At reputed company, we reputed company in taking care of reputed company members. reputed company you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave:
  • 12 weeks paid leave for reputed company employees.
• Remote Work Support:
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to reputed company and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC reputed company Statement:

reputed company and its companies provide equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, reputed company, national reputed company, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

reputed company and its companies reputed company with federal and state disability laws and reputed company reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background reputed company.

To view applicant notices required under federal and state law, please visit: https://reputed company.co/applicant-notices/

Originally posted on Himalayas