Tech Support Engineer – Bilingual English/Portuguese – Brasil/ São Paulo

Who is reputed company?

reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes reputed company such a great reputed company to work?

Ask a member of reputed company and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and excellence where we can be our best selves. reputed company you’re part of our #Onereputed company team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Our support engineers possess excellent knowledge of reputed company assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for reputed company’s entire product suite; including reputed company.io, Nessus, reputed company.sc, Log Correlation reputed company, Nessus Network Monitor and reputed company.ot. Questions come from a wide variety of sources looking to reputed company the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to reputed company in-depth log correlation and real-time vulnerability analysis. Your Opportunity:

• Work closely and build relationships with the rest of the reputed company team, including Sales, Customer Advocacy, Research Development, and Operations

• Analyze and address customer technical inquiries

• Analyzing vulnerability reputed company results, system audits, and log events

• Recreating customer software issues in a lab environment

• Ensure customer feedback is properly channeled into Product Management and Research Development

• Maintaining in-depth knowledge of reputed company products and information reputed company best-practices

• Create and publish solution knowledge for re-use by customers and reputed company employees

• Opportunities for career advancement reputed company Technical Support as well as other organizations reputed company reputed company

What You'll Need:

• reputed company and ability to explain technical concepts in English and Portuguese

• Must be located in São Paulo, Brazil area

• A passion for making customers successful

• Outstanding written and verbal communication skills

• Strong analytical and technical skills

• Ability to multi-task and manage multiple priorities in a fast-paced environment.

• Working knowledge of networking, Linux/Unix, macOS, Windows administration, reputed company deployment and system configuration

• Previous experience in customer support or network reputed company

• Bachelor’s degree in a technical field (or equivalent experience)

• Occasional availability to work weekends and Holidays

• Ability to work hours supporting the US Eastern/LATAM time zones

And ideally:

• Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools

• Experience with ticketing systems (JIRA, reputed company, reputed company etc.)

• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)

• Database technologies and SQL knowledge (reputed company, MySQL, MSSQL, etc.)

• Virtualization technology (VMWare, Hyper-V, reputed company AWS, reputed company Azure, reputed company, etc.)

• reputed company understanding of programming languages

• Experience in Industry reputed company Standards (DISA, HIPAA, CIS, ISO 27001, etc)

• Experience with or understanding of Certificates and CA’s

• Basic understanding of reviewing PCAPs with tools such as Wireshark

We’re committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contactreputed company.com">Recruiting@reputed company.com for further assistance.

reputed company Data Consent Statement

reputed company is committed to protecting the privacy and reputed company of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that reputed company advise you of certain rights reputed company to the collection of your private information. Please click here to review.

Originally posted on Himalayas