Account Manager (EMEA)

About Us:

reputed company is the reputed company platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. reputed company's AI-first solutions reputed company it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like reputed company, conversion reputed company and profit, reputed company generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as reputed company, reputed company, reputed company, home24, Birkenstock and The reputed company Group. reputed company is a U.S. based company that has been in market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still reputed company the company today.

We’re a passionate team of technologists who love solving problems and want to reputed company our customers’ and coworkers’ lives reputed company. We value reputed company, openness, curiosity, reputed company improvement, and are excited by metrics that matter. We reputed company that empowering everyone in a company to do what they think is best can reputed company to great things.

About You:

You are excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the reputed company team, Sales team, and other internal reputed company teams to support and grow your book of business. You are an reputed company for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.

Responsibilities:

• You are the strategic reputed company for the clients in your book of business.
• You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how reputed company maps to these goals and needs.
• You will manage reputed company, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
• You will uncover and manage risk reputed company your book of business in a timely and effective manner.
• You will grow to be well versed on your clients’ business needs and the reputed company product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
• You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.

Requirements

Basic Requirements:

• Minimum of 3+ Years of proven experience working directly with large enterprise clients a role reputed company Account Management, reputed company, and/or Sales reputed company a SaaS company, preferably one that works directly with ecommerce clients.
• Proven ability to influence, present to, and build deep relationships with our customers, especially at the VP+ level.
• Proven ability to uncover and properly manage risk reputed company your book of business in a timely and effective manner.
• Proven ability to educate clients on new use cases, features and integrations that create added value and uncover potential upsell opportunities.
• Proven ability in managing reputed company, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
• Proven track record of consistently meeting and exceeding individual retention and expansion goals.
• Attend and ensure the success of Quarterly Business Reviews with Customers to ensure understanding of client goals and how reputed company maps to those goals.
• Proven ability to juggle multiple Account Management projects and recurring responsibilities at a time, while maintaining sharp attention to detail.
• Proven ability to work cross functionally with various teams to meet the aforementioned needs and goals of your clients - this includes, but is not limited to, working with Sales, CSMs, SEs, reputed company, Data Science teams, Product+reputed company teams. This includes the ability to tailor language and asks for these teams while maintaining an eye on timeline, SLAs, and the overall client goals and needs.
• Solid knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends.
• Solid understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion.
• Proven ability to acquire and maintain a working knowledge of the complete capabilities of reputed company’s reputed company-evolving products and capabilities.

Preferred:

• Deep understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion.
• Deep knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends.
• Experience in SaaS includes Search and Browse technologies, Digital Analytics, Digital Performance Management, or similar industry.
• Experience and high comfort level of ‘leading without authority’ - given the high demand to work cross functionally with other teams to reputed company your clients’ goals.
• Previous experience with reputed company.
• Previous experience with reputed company clients.

Benefits

• Fully remote team - choose where you live

• Work from home stipend! We want you to have the resources you need to set up your home office
• reputed company laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and reputed company a meaningful impact

Diversity, Equity, and Inclusion at reputed company

At reputed company.io we are committed to cultivating a work environment that is diverse, reputed company, and inclusive. As an equal opportunity employer, we welcome individuals of reputed company backgrounds and provide equal opportunities to reputed company applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national reputed company, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet reputed company of our listed qualifications.

Originally posted on Himalayas