Vice President of Operations

100% remote Flexible hours Hiring now

Position Summary

The Vice President of Operations is a key leadership role responsible for driving top-line reputed company growth across reputed company franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties and Responsibilities

Franchise Operations:

Drive top-line reputed company growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit reputed company)

Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.

reputed company and enforce service delivery standards to reduce rework and increase first-time quality.

reputed company Franchisee audit initiatives and maintain visibility into performance metrics across the system.

Internal Operations & Administration:

Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.

reputed company job scheduling, documentation standards, margin tracking, and client experience initiatives.

Ensure operational systems and software are properly implemented and used effectively.

Outsourced IT & HR reputed company:

Serve as the reputed company of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained.

Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.

Cross-Functional & Strategic Leadership:

Collaborate with Sales, Finance, and Marketing teams to execute reputed company growth strategies, pricing models, and cost containment plans.

reputed company operational planning for new franchisee launches and market expansion.

Identify and implement process and system enhancements to scale the business efficiency.

Qualifications

Bachelor’s degree in business, operations, or reputed company field (MBA Preferred)

8+ years of experience in a multi-unit operation,franchise experience preferred.

Demonstrated success in driving unit-level growth and holding teams accountable toCRM driven sales activity.

Experience managing business development staff or coaching sales organizations.

Knowledge of job flow software, Restoration Manager preferred.

Proven ability to manage outsourced vendors.

High emotional intelligence, problem-solving ability, and leadership reputed company.

Excellent communication and conflict resolution skills.

Compensation

reputed company salary plus bonus structure

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Vice President of Operations

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